ServiceNow Developer - IT Asset Management (ITAM / ITOM)

Contract & Location Details

• Contract

• Location: UAE (Abu Dhabi)

• Working model: Hybrid (on‑site presence required during key phases)
• Opportunity to work on a strategic, high‑profile ServiceNow programme

Role Summary

Servicenow Developer

Key Responsibilities

• Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)
• Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)
• Design and configure CMDB classes, attributes, relationships and reconciliation logic
• Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules
• Support large‑scale automated discovery using MID Servers and ServiceNow Discovery
• Build and maintain integrations with:
• + Procurement systems (e.g.
• Coupa)
• + ERP / finance systems (SAP / Dynamics)
• + Cloud platforms and security tools
• Implement data imports, transforms and reconciliation rules for legacy data migration
• Develop custom scripts and platform logic using JavaScript and ServiceNow APIs
• Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders
• Support testing, UAT, go‑live and hypercare phases
• Produce technical documentation and support knowledge transfer to client teams
• Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices

Required Technical Skills

• Strong hands‑on development experience on the ServiceNow platform
• Proven experience with:
• + Hardware Asset Management (HAM / HAM Pro)

+ Software Asset Management (SAM Enterprise)

• + CMDB and CSDM concepts
• Solid understanding of ITOM Discovery and Service Mapping
• Strong scripting skills:
• + JavaScript
• + Business Rules
• + Script Includes
• + Client Scripts

+ UI Policies And UI Actions

• Integration experience using:
• + REST and SOAP APIs

+ IntegrationHub And Workflow Data Fabric

• + MID Servers
• Experience with:
• + Import Sets and Transform Maps

+ Identification & Reconciliation Engine (IRE)

• Reporting using Platform Analytics / Performance Analytics
• Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

• Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation
• Demonstrated delivery experience in:
• + Enterprise or regulated environments
• + Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)
• Experience working on greenfield or major transformation programmes
• Comfortable operating in Agile or structured delivery frameworks
• Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

• Strong analytical and problem‑solving skills
• Clear communicator, able to work with technical and non‑technical stakeholders
• Comfortable working in multi‑vendor delivery environments
• Detail‑oriented with a strong documentation discipline
• Proactive, delivery‑focused and able to work independently as well as part of a team

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (CIS) – one or more of:
• + ITSM
• + ITOM
• + HAM
• + SAM
• ITIL v4 Foundation (desirable)

• IT Asset Management (HAM And SAM)

• CMDB and Discovery at scale
• ITOM integration and data quality
• Procurement, finance and security integrations
• Data migration and legacy tool consolidation
• Asset lifecycle automation and governance reporting

Security And Compliance Context

• Experience working in regulated or security‑sensitive environments
• Understanding of role‑based access control and audit readiness
• Familiarity with ISO / compliance‑driven delivery is advantageous

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