Project Manager - ServiceNow
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Key skills for this role
About the Role
Insight seeks a Senior Project Manager and Delivery Lead for a 12-month fixed-term ServiceNow transformation programme in Abu Dhabi. The role is accountable for programme governance, milestone delivery, stakeholder management, and financial control.
Key Skills for This Role
Responsibilities
- Accountable for end to end programme governance, milestone management, financial control and risk management
- Lead weekly Programme Control Board meetings and manage all RAID items
- Manage the integrated delivery plan across parallel workstreams including ITSM, CMDB, ITAM, HRSD and SecOps
- Drive stakeholder reporting and executive communication at Steering Committee level
- Oversee scope change governance and ensure formal change control processes are followed
- Coordinate multi vendor and multi disciplinary delivery teams including onshore and offshore resources
- Manage transition planning including cutover strategy, hypercare and managed support handover
- Ensure delivery adheres to agreed quality standards, testing gates and go live readiness criteria
- Act as primary point of escalation for client stakeholders throughout programme execution
- Maintain delivery transparency through structured progress reporting and KPI dashboards
Requirements
- 10+ years of programme and project management experience including ServiceNow or enterprise platform implementations
- PMP (Project Management Professional) – required
- PRINCE2 Practitioner – required
- ITIL 4 Foundation – required
- UAE based with ability to commit to full onsite engagement throughout the programme duration
- Proven track record managing phased delivery programmes with parallel workstreams
- Strong experience in milestone gated delivery, RAID management and formal change control governance
- Demonstrable stakeholder management capability at C suite and executive sponsor level
- Experience managing onshore/offshore blended delivery models
- Excellent written and verbal communication skills in English; Arabic an advantage
Full Job Posting
Role Overview
- Senior Project Manager and Delivery Lead for ServiceNow transformation programme
- Location: Onsite (UAE)
- Engagement Duration: 12 months
- Engagement Type: Fixed term programme delivery
Key Responsibilities
- Accountable for end to end programme governance, milestone management, financial control and risk management
- Lead weekly Programme Control Board meetings and manage all RAID items
- Manage the integrated delivery plan across parallel workstreams including ITSM, CMDB, ITAM, HRSD and SecOps
- Drive stakeholder reporting and executive communication at Steering Committee level
- Oversee scope change governance and ensure formal change control processes are followed
- Coordinate multi vendor and multi disciplinary delivery teams including onshore and offshore resources
- Manage transition planning including cutover strategy, hypercare and managed support handover
- Ensure delivery adheres to agreed quality standards, testing gates and go live readiness criteria
- Act as primary point of escalation for client stakeholders throughout programme execution
- Maintain delivery transparency through structured progress reporting and KPI dashboards
Required Skills & Qualifications
- 10+ years of programme and project management experience including ServiceNow or enterprise platform implementations
- PMP (Project Management Professional) – required
- PRINCE2 Practitioner – required
- ITIL 4 Foundation – required
- UAE based with ability to commit to full onsite engagement throughout the programme duration
- Proven track record managing phased delivery programmes with parallel workstreams
- Strong experience in milestone gated delivery, RAID management and formal change control governance
- Demonstrable stakeholder management capability at C suite and executive sponsor level
- Experience managing onshore/offshore blended delivery models
- Excellent written and verbal communication skills in English; Arabic an advantage
Preferred / Advantageous
- Prior experience delivering ServiceNow implementations in the Middle East or GCC region
- Background in managed service transition and hypercare programme management
- Familiarity with ServiceNow delivery governance frameworks and Impact programme structures
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