ServiceNow Developer Lead
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Key skills for this role
About the Role
Insight seeks a Senior ServiceNow Developer to act as technical lead for platform configuration across a multi-module transformation programme. The role involves designing complex workflows, overseeing developers, and ensuring upgrade-safe configuration standards.
Key Skills for This Role
Responsibilities
- Serve as technical lead for all platform configuration activities across ITSM, ITAM, HRSD and CMDB modules
- Design and build complex workflows, automation rules and Flow Designer processes aligned to approved architecture
- Lead Service Catalog design and fulfilment workflow implementation across defined complexity tiers
- Oversee and mentor mid level developers, ensuring adherence to upgrade safe configuration standards
- Configure Performance Analytics dashboards for Incident, Problem, Change, CMDB Health and Asset Lifecycle domains
- Implement Predictive Intelligence and Virtual Agent capabilities for approved use cases
- Collaborate with Integration Engineers on platform side integration configurations and data mappings
- Conduct configuration reviews and peer validation across all developer outputs
- Support testing phases including system testing, integration validation and UAT resolution
- Ensure all development artefacts are documented and handed over in alignment with knowledge transfer requirements
Requirements
- 5+ years of hands on ServiceNow development experience across enterprise implementations
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow CIS ITSM
- Proficiency in Flow Designer, Business Rules, Script Includes, Client Scripts and UI Policies
- Experience with Performance Analytics configuration and reporting framework design
- Strong knowledge of Service Catalog design, approval workflows and fulfilment automation
- Experience with Predictive Intelligence and Virtual Agent configuration
- 35+ Service Catalog implementations or equivalent breadth of complex workflow delivery
- Solid understanding of ITSM, ITAM and CMDB module interdependencies
Full Job Posting
Role Overview
- We are seeking a Senior ServiceNow Developer to act as the technical lead for platform configuration across a complex multi module transformation programme.
- The Lead Developer owns complex workflow design, module architecture and upgrade safe configuration standards, overseeing mid level developers and ensuring technical quality across all build activities.
Key Responsibilities
- Serve as technical lead for all platform configuration activities across ITSM, ITAM, HRSD and CMDB modules
- Design and build complex workflows, automation rules and Flow Designer processes aligned to approved architecture
- Lead Service Catalog design and fulfilment workflow implementation across defined complexity tiers
- Oversee and mentor mid level developers, ensuring adherence to upgrade safe configuration standards
- Configure Performance Analytics dashboards for Incident, Problem, Change, CMDB Health and Asset Lifecycle domains
- Implement Predictive Intelligence and Virtual Agent capabilities for approved use cases
- Collaborate with Integration Engineers on platform side integration configurations and data mappings
- Conduct configuration reviews and peer validation across all developer outputs
- Support testing phases including system testing, integration validation and UAT resolution
- Ensure all development artefacts are documented and handed over in alignment with knowledge transfer requirements
Required Skills & Qualifications
- 5+ years of hands on ServiceNow development experience across enterprise implementations
- ServiceNow Certified System Administrator (CSA) – required
- ServiceNow Certified Application Developer (CAD) – required
- ServiceNow CIS ITSM – required
- ServiceNow CIS SAM – preferred
- Proficiency in Flow Designer, Business Rules, Script Includes, Client Scripts and UI Policies
- Experience with Performance Analytics configuration and reporting framework design
- Strong knowledge of Service Catalog design, approval workflows and fulfilment automation
- Experience with Predictive Intelligence and Virtual Agent configuration
- 35+ Service Catalog implementations or equivalent breadth of complex workflow delivery
- Solid understanding of ITSM, ITAM and CMDB module interdependencies
Preferred / Advantageous
- Experience with Now Assist AI capabilities and generative AI configuration within ServiceNow
- Familiarity with HRSD and SecOps module configuration
- Background in upgrade cycle management and instance health governance
Company Overview
- Insight offers a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity.
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