ServiceNow Technical Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Insight seeks a ServiceNow Technical Specialist for a 12-month fixed-term programme in Abu Dhabi. This blended role covers platform configuration, integration engineering, and CMDB/data management.
Key Skills for This Role
Responsibilities
- Configure core ITSM modules including Incident, Problem, Change, Request and Knowledge Management
- Build Service Catalog items and fulfilment workflows across defined complexity tiers
- Develop Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies using JavaScript (Glide)
- Configure CMDB class extensions, attributes, relationship mappings and lifecycle state transitions for Hardware Asset Management
- Develop forms, views, SLA definitions and notification logic aligned to approved design standards
- Maintain upgrade safe configuration standards and contribute to peer configuration reviews
- Perform unit testing and resolve defects identified during configuration validation cycles
- Design and implement secure integrations using ServiceNow IntegrationHub, REST APIs and out of the box spokes
- Deliver Phase 1 integrations including Microsoft Intune, JAMF and Microsoft Teams
- Support Phase 2 integration waves across FortiGate, Checkpoint, Oracle Fusion, Azure Monitor, CrowdStrike, Microsoft Defender, BeyondTrust, Cisco, MS 365, SIEM, ZTNA and IDAM solutions
- Configure OAuth, token based authentication, certificate management and encrypted communication channels
- Implement error handling, retry logic and integration health monitoring dashboards
Requirements
- ServiceNow Certified System Administrator (CSA) – required
- ServiceNow Certified Application Developer (CAD) – required
- ServiceNow IntegrationHub accreditation or equivalent hands on experience – required
- 3+ years of hands on ServiceNow development experience
- Proficiency in JavaScript (Glide scripting), Business Rules, Client Scripts and UI Policies
- Working knowledge of Service Catalog, SLA framework and workflow automation
- Experience with CMDB configuration and Hardware Asset Management module implementation
- Familiarity with ITSM module configuration across Incident, Change and Request Management
- Solid knowledge of REST and SOAP API design, authentication patterns and data exchange mechanisms
- Hands on experience with ServiceNow IntegrationHub spokes and custom API configurations
- Understanding of MID Server architecture and iPaaS integration patterns
- Experience with Azure native integration and Microsoft 365 ecosystem connectivity
Full Job Posting
Role Overview
- Blended technical role consolidating four specialist functions into a single multi disciplinary profile
- Location: Onsite UAE (primary)
- Engagement Duration: 12 Months
- Engagement Type: Fixed term programme delivery
Platform Configuration & Development
- Configure core ITSM modules including Incident, Problem, Change, Request and Knowledge Management
- Build Service Catalog items and fulfilment workflows across defined complexity tiers
- Develop Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies using JavaScript (Glide)
- Configure CMDB class extensions, attributes, relationship mappings and lifecycle state transitions for Hardware Asset Management
- Develop forms, views, SLA definitions and notification logic aligned to approved design standards
- Maintain upgrade safe configuration standards and contribute to peer configuration reviews
- Perform unit testing and resolve defects identified during configuration validation cycles
Integration Engineering
- Design and implement secure integrations using ServiceNow IntegrationHub, REST APIs and out of the box spokes
- Deliver Phase 1 integrations including Microsoft Intune, JAMF and Microsoft Teams
- Support Phase 2 integration waves across FortiGate, Checkpoint, Oracle Fusion, Azure Monitor, CrowdStrike, Microsoft Defender, BeyondTrust, Cisco, MS 365, SIEM, ZTNA and IDAM solutions
- Configure OAuth, token based authentication, certificate management and encrypted communication channels
- Implement error handling, retry logic and integration health monitoring dashboards
- Produce source to target field mapping documentation and integration runbooks
- Execute integration testing in non production environments and support UAT validation activities
CMDB, Discovery & Data Management
- Support Discovery configuration using Azure native API integrations and service principal onboarding
- Assist in CMDB data model governance including CI class definitions, attributes and Identification and Reconciliation Engine (IRE) rules
- Contribute to data migration activities including field mapping, transformation and source to target reconciliation
- Support data cleansing and validation cycles for endpoint, server, network device and asset records
- Monitor CMDB health metrics and raise data quality issues through programme governance
- Assist in configuring Service Graph Connectors and structured import mechanisms
Required Skills & Qualifications Certifications
- ServiceNow Certified System Administrator (CSA) – required
- ServiceNow Certified Application Developer (CAD) – required
- ServiceNow IntegrationHub accreditation or equivalent hands on experience – required
Platform Development
- 3+ years of hands on ServiceNow development experience
- Proficiency in JavaScript (Glide scripting), Business Rules, Client Scripts and UI Policies
- Working knowledge of Service Catalog, SLA framework and workflow automation
- Experience with CMDB configuration and Hardware Asset Management module implementation
- Familiarity with ITSM module configuration across Incident, Change and Request Management
Integration Engineering
- Solid knowledge of REST and SOAP API design, authentication patterns and data exchange mechanisms
- Hands on experience with ServiceNow IntegrationHub spokes and custom API configurations
- Understanding of MID Server architecture and iPaaS integration patterns
- Experience with Azure native integration and Microsoft 365 ecosystem connectivity
- Ability to implement error handling, retry logic and integration monitoring
CMDB & Data
- Understanding of ServiceNow Discovery concepts and Azure cloud API discovery patterns
- Familiarity with CMDB data modelling, CI class structures and relationship mapping
- Experience with data migration activities including field mapping and reconciliation
- Exposure to ETL processes and data quality governance frameworks
Preferred
- ServiceNow CIS ITSM or CIS SAM certification
- Experience with ServiceNow Discovery, IRE configuration and CMDB health management
- Familiarity with HRSD or SecOps module configuration
- Background in enterprise integrations with Oracle Fusion, BeyondTrust or CrowdStrike
- Exposure to Service Mapping and business service dependency modelling
- Experience supporting go live stabilisation, hypercare and managed support transitions
- Knowledge of UAE data residency and Azure Commercial region deployment patterns
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Insight
Principal AI Developer
Abu Dhabi Emirate, UAE
Insight is looking for a Principal AI/ML Engineer to provide technical leadership across the design, development, deployment and continuous improvement of enterprise-grade AI and machine learning solutions. The role invo
Business Consultant
Dubai, UAE
Insight is seeking a Lead AI Business Consultant in Dubai/Abu Dhabi to shape AI-enabled transformations for enterprise clients. You will lead front-end client engagements, define AI use cases, and develop business cases.
Solutions Architect
Dubai, UAE
Insight seeks a Senior ServiceNow Architect for a 6-12 month contract in Dubai. The role involves leading ServiceNow platform architecture, focusing on ITAM (HAM/SAM), and guiding delivery teams. Candidates need strong S
Senior Business Analyst
Dubai, UAE
Insight is seeking a Senior Business Analyst for a ServiceNow ITSM transformation programme in Dubai. The role involves leading requirements capture, process documentation, stakeholder validation, and UAT coordination. R
Data Scientist
Abu Dhabi, UAE
Insight is looking for a Data Scientist to transform complex data into actionable insights using machine learning and advanced analytics. The role involves working with global teams, building predictive models, and colla
Project Manager - ServiceNow
Abu Dhabi, UAE
Insight seeks a Senior Project Manager and Delivery Lead for a 12-month fixed-term ServiceNow transformation programme in Abu Dhabi. The role is accountable for programme governance, milestone delivery, stakeholder manag
ServiceNow Developer Lead
Abu Dhabi, UAE
Insight seeks a Senior ServiceNow Developer to act as technical lead for platform configuration across a multi-module transformation programme. The role involves designing complex workflows, overseeing developers, and en
ServiceNow Developer
Abu Dhabi, UAE
Insight is seeking a Mid-level ServiceNow Developer to execute module configuration, Service Catalog build, and workflow implementation under architectural direction. The role requires 3+ years of ServiceNow experience a
Principal AI Developer
Abu Dhabi Emirate, UAE
Business Consultant
Dubai, UAE
Solutions Architect
Dubai, UAE
Senior Business Analyst
Dubai, UAE
Data Scientist
Abu Dhabi, UAE
Project Manager - ServiceNow
Abu Dhabi, UAE
ServiceNow Developer Lead
Abu Dhabi, UAE
ServiceNow Developer
Abu Dhabi, UAE