ServiceNow Developer Consultant

Develop workflows and integrations between HiBob and ServiceNow to improve already developed Joiner, Mover and Leaver workflows, increase manager ownership and reduce manual administration for the HR and IT teams.

Identify and develop additional Agentic AI workflows that can improve the user and agent experience.

Implement custom ServiceNow approval processes through Microsoft Teams, particularly for sensitive requests requiring approval from senior stakeholders.

Automate the fulfilment of pre-approved Service Catalog requests, including the use of SSO, SCIM, Entra ID groups, IntegrationHub and other relevant integrations.

Build and improve Catalog Items and workflows for event-related requests, including automated emails, confirmations and fulfilment activities.

Design and configure an asset management solution for digital training assets, ensuring appropriate ownership, lifecycle tracking and reporting, copying templates already in place for asset management modules for separate purposes.

Improve the Employee Center structure, taxonomy and user experience in alignment with Common Service Data Model principles.

Provide platform development support for the rollout and continued improvement of Problem Management.

Advise on the capabilities and limitations of the ServiceNow platform and recommend solutions that are scalable, maintainable and aligned with best practice.

Produce clear technical documentation and provide knowledge transfer to the internal Service Delivery and support teams.

roven hands-on ServiceNow development experience, including JavaScript, Flow Designer, Workflow Studio, Catalog Builder and custom application development.

Strong experience with Service Catalog, Request Management, Problem Management, Employee Center and IT Asset Management.