njoyn
ServiceNow Developer
CGI
Bengaluru, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
ServiceNowEvent ManagementHealth Log AnalyticsRESTSOAPMID Server
Free
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ServiceNowEvent ManagementHealth Log Analytics
Key Skills for This Role
ServiceNowEvent ManagementHealth Log AnalyticsRESTSOAPMID Server
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Position Description:
Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: ServiceNow Developer Position: SE / SSE / Lead Analyst Experience: 5+yrs Category: Software Development/ Engineering Work Type: Hybrid Employment Type: Full Time Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Work Details . Location: CGI Bangalore . Working hours: 12:30 PM – 9:30 PM IST. . Work mode: Work from CGI Bangalore office Job Summary Implement and configure ServiceNow ITOM Health solutions with a primary focus on Event Management and Health Log Analytics. Work closely with architects and client SMEs to build integrations, rules, parsers, flows, and dashboards that reduce alert noise, accelerate triage, and improve service health KPIs. Experience: 6+ years ServiceNow experience with 3+ years hands‑on ITOM / ITSM Health development.
Your future duties and responsibilities:
- Key Responsibilities . Configure Event Management: connectors, event rules, alert management, correlation, and aggregation. . Build HLA pipelines and parsers; develop patterns for anomaly detection, clustering, and noise reduction. . Develop Flow Designer/IntegrationHub automations for enrichment and auto‑remediation; incident/major incident workflows. . Create operations dashboards, alert consoles, and availability/health KPIs; enable business service impact views. . Integrate with monitoring/observability/ITSM tools via REST/SOAP APIs, MID Servers, webhooks, and vendor adapters. . Implement CMDB relationships and service maps in collaboration with Discovery/Service Mapping teams; maintain CI data quality. . Harden performance and security: scoped app design, script includes, Glide APIs, ACLs, and encryption where appropriate. . Write unit/ATF tests; support SIT/UAT; package deployments; troubleshoot and tune event/log pipelines. . Document configurations, runbooks, and operational handover; support hypercare and continuous improvement backlogs. . Adopt Now Assist for ITOM to accelerate triage, summarize incidents, and propose remediation steps where applicable.
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