Service Sales Manager
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Key skills for this role
About the Role
The company is hiring a Service Sales Manager to drive business growth for heat transfer equipment refurbishment services.
Key Skills for This Role
Responsibilities
- Develop and execute a strategic sales plan to achieve and exceed revenue targets for the service division
- Identify, qualify, and secure new service and refurbishment contracts for heat transfer equipment including Shell & Tube Heat Exchangers, Plate Heat Exchangers, Fin Fan Air Coolers, Condensers, Marine Coolers, and Evaporators
- Focus on securing and managing service work in both workshop environment and on site during industrial shutdowns (turnarounds)
- Lead negotiation, execution, and management of long term service contracts (LTSAs) with key clients in refinery, petrochemical, and power sectors
- Prepare detailed, technically sound commercial proposals, tenders, and quotations ensuring profitability and alignment with client needs
- Monitor market trends, competitor activities, and customer needs to identify new service opportunities and inform pricing strategies
- Act as primary technical and commercial point of contact for clients, leveraging knowledge of ASME and TEMA standards to propose optimal repair and refurbishment solutions
- Collaborate closely with Service Operations team to ensure seamless project handover and client satisfaction
- Ensure all commercial activities and proposed service scopes adhere to client specific and refinery HSE requirements
- Conduct technical presentations and client meetings to articulate value proposition of company's service offerings
- Build and maintain strong, long lasting relationships with key decision makers and procurement teams at client organizations
- Manage the entire sales cycle from initial contact and technical consultation through to contract closure and post sales follow up
Requirements
- Graduate in Mechanical Engineering
- Minimum 10 years of experience in technical sales, business development, and commercial management within the service, repair, or refurbishment industry for heat transfer or related industrial equipment
- Sound knowledge of ASME Boiler and Pressure Vessel Code (BPVC) and TEMA Standards (Class R, C, and B)
- Direct experience selling service solutions into refinery, petrochemical, or power generation environments with understanding of shutdown/turnaround logistics
- Exceptional sales, negotiation, and commercial closing skills
- Strong technical aptitude combined with excellent business development capabilities
- Superior communication, presentation, and client facing skills
- Proficiency in CRM software and sales pipeline management
- Willingness to travel extensively
Full Job Posting
Position Summary
- The Service Sales Manager will be a key driver of business growth, responsible for commercial strategy, sales, and management of service contracts for heat transfer equipment.
- The role requires a unique blend of technical expertise, commercial acumen, and strong client relationship management skills.
- Focus is on securing new business and managing existing long term service contracts (LTSAs) for workshop and on site refurbishment services, particularly during industrial shutdowns.
- Ideal candidate must be a highly experienced Mechanical Engineer with proven track record in technical sales within the servicing industry.
Key Responsibilities
- Develop and execute a strategic sales plan to achieve and exceed revenue targets for the service division.
- Identify, qualify, and secure new service and refurbishment contracts for heat transfer equipment including Shell & Tube Heat Exchangers, Plate Heat Exchangers, Fin Fan Air Coolers, Condensers, Marine Coolers, and Evaporators.
- Focus on securing and managing service work in both workshop environment and on site during industrial shutdowns (turnarounds).
- Lead negotiation, execution, and management of long term service contracts (LTSAs) with key clients in refinery, petrochemical, and power sectors.
- Prepare detailed, technically sound commercial proposals, tenders, and quotations ensuring profitability and alignment with client needs.
- Monitor market trends, competitor activities, and customer needs to identify new service opportunities and inform pricing strategies.
- Act as primary technical and commercial point of contact for clients, leveraging knowledge of ASME and TEMA standards to propose optimal repair and refurbishment solutions.
- Collaborate closely with Service Operations team to ensure seamless project handover and client satisfaction.
- Ensure all commercial activities and proposed service scopes adhere to client specific and refinery HSE requirements.
- Conduct technical presentations and client meetings to articulate value proposition of company's service offerings.
- Build and maintain strong, long lasting relationships with key decision makers and procurement teams at client organizations.
- Manage the entire sales cycle from initial contact and technical consultation through to contract closure and post sales follow up.
Required Qualifications
- Education: Graduate in Mechanical Engineering.
- Experience: Minimum 10 years.
- Proven experience in technical sales, business development, and commercial management within the service, repair, or refurbishment industry for heat transfer or related industrial equipment.
- Technical Knowledge: Expert Level Sound, demonstrable knowledge of ASME Boiler and Pressure Vessel Code (BPVC) and TEMA Standards (Class R, C, and B).
- Direct experience selling service solutions into refinery, petrochemical, or power generation environments with understanding of shutdown/turnaround logistics.
Skills and Competencies
- Exceptional sales, negotiation, and commercial closing skills.
- Strong technical aptitude combined with excellent business development capabilities.
- Superior communication, presentation, and client facing skills.
- Proficiency in CRM software and sales pipeline management.
- Willingness to travel extensively to meet clients and support sales activities.
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