Service Renewals Specialist (UAE National)
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Key skills for this role
About the Role
Help AG is seeking a Service Renewals Specialist to manage commercial and administrative tasks for information security service contracts. The role involves contract renewals, vendor coordination, and supporting the Business Development team.
Key Skills for This Role
Responsibilities
- Assist contract renewals and service contract opportunities
- Support Business Development Manager in renewals and service business
- Maintain customer, asset and contract information
- Assist in getting quotations from vendors/suppliers
- Assist in proposals and contract drafts for customers
- Follow up with vendors for price quotes for renewal
- Create asset list on SharePoint for customers
- Answer business phone calls
Requirements
- Graduate in Business administration, finance, accounting, logistics, or procurement
- 1 5 years of experience in IT industry
- Experience working with IT distributors and vendors
- Excellent Microsoft Office skills
- Calculation skills for dealing with renewal figures
- Arabic reading and writing skill is an added advantage
Full Job Posting
Overview
- Help AG is looking for a talented and experienced Service Renewals Specialist (UAE National) who will be working in our Service Operations Team and taking care of commercial and administrative tasks related to information security services.
Responsibilities
- Assist contract renewals and service contracts opportunities.
- Support Business Development Manager in renewals and service business.
- Maintain customer, asset and contract information.
- Assist in getting quotations from vendors/suppliers.
- Assist in proposals and contract drafts for customers.
- Follow up with vendors for price quotes for renewal.
- Follow up task to be handled on behalf of other BDM.
- Create asset list on SharePoint for our customers.
- Answer business phone calls
Qualifications & Skills
- Graduate in Business administration or finance or accounting or logistics and procurement.
- 1 5 years of experience in IT industry
- Experience working with IT distributors and vendors.
- Basic computer skills
- Excellent Microsoft office skills.
- Calculation skills dealing with renewal figures.
- Arabic reading and writing skill will be added advantage.
- Fast learner.
- Self motivation and eagerness to learn.
- Good vision, creativity and problem solving skills.
- Team player.
- Organized and structured way of working.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us
- Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions.
- Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020.
- Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and cybersecurity focused.
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