Senior Infrastructure Engineer
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Key skills for this role
About the Role
Help AG is seeking a Senior Infrastructure Engineer to maintain MSS infrastructure including Windows/Linux servers, switches, firewalls, and cloud environments. The role involves health management, troubleshooting, patching, automation, and supporting cybersecurity services.
Key Skills for This Role
Responsibilities
- Conduct health and availability management of all systems/components
- Troubleshoot issues with servers and applications in Linux and Microsoft environments
- Perform cycle patching and urgent/critical patch deployment across systems
- Regularly update systems with security patches and submit monthly reports
- Provide support for MSS IT infrastructure
- Perform policy/configuration management and optimization of systems
- Manage development and documentation of internal IT infrastructure
- Perform weekly/monthly/quarterly tasks and reporting
- Manage virtualization environment and backup solutions
- Build and manage infrastructure in public cloud (Azure & OCI)
- Automate operational tasks for platform upkeep
- Automate provisioning of new customers and services across cloud and on prem
Requirements
- Bachelor's degree in information security or IT related field or equivalent experience
- 10+ years of experience in IT infrastructure and servers
- Relevant certifications in infrastructure technologies
- Understanding of Microsoft domain and Active Directory
- Strong Linux administration experience
- Experience with network security technologies like firewall and WAF
- Experience managing virtualization environments like VMware
- Excellent communication skills in English
Full Job Posting
Overview
- Help AG is looking for a talented and experienced IT Support Technician who will be responsible for maintaining Help AG MSS infrastructure which includes Windows and Linux Servers, Switches and Firewalls, Domain Services, Office 365, WAF, VMWare, Storage and Backup technologies and other business sp
Responsibilities
- Conduct health and availability management of all systems/components.
- Troubleshoot any issues with existing servers, applications in Linux and Microsoft environment.
- Cycle patching and urgent/critical patch deployment across all systems/components.
- Regularly update the system with security patches and submit a monthly report.
- Provide support for the MSS IT infrastructure.
- Perform policy/configuration management and optimization of all systems/components.
- Manage the development and documentation of internal IT infrastructure.
- Perform weekly/monthly/quarterly tasks and reporting.
- Manage Virtualization environment & backup solutions.
- Build & manage infrastructure in public cloud – Azure & OCI.
- Automate different operational tasks for the upkeep of the platform.
- Automate provisioning of new customers and services across cloud and on prem environments.
Qualifications & Skills
- Bachelor's degree in information security or IT related matter or equivalent experience.
- 10+ years of experience in working with IT infrastructure and servers.
- Relevant certification and other infrastructure technologies certifications.
- Understanding of Microsoft domain and active directory.
- Strong Linux administration experience.
- Experience in manage network security technologies like firewall, WAF.
- Experience on managing virtualization environment like VMWare.
- Proper and structured documentation and diagramming.
- Excellent and accent free communication skills in English (Arabic is an advantage).
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us
- Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
- Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
- With best of breed technologies from industry leading vendor partners, expertly qualified service delivery teams and a state of the art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
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