IT Support Technician
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Help AG is seeking an IT Support Technician to maintain infrastructure and support employees. The role involves endpoint support, user onboarding, and infrastructure monitoring. Requires 1+ years of IT support experience and knowledge of Microsoft Active Directory, Office365, and networking.
Key Skills for This Role
Responsibilities
- Support Help AG end users and solve tickets/reported issues
- Prepare new equipment, including asset tagging, assignment and tracking
- Creation of new users, assigning of ACLs and user on/offboarding
- Monitor hardware and software stock levels and place order requests
- Maintain endpoint security, software updates and patching
- Monthly Endpoint Health Check Reports
- Verify correct security features and licensing are enabled for employees
- Respond to on site incidents and activities in offices
- Monitor and maintain configuration backups of infrastructure components
- Respond to SOC alerts and reported incidents with remedial action
- Monthly infrastructure health check reports
- Maintain, update and review Help AG's asset register
Requirements
- Bachelor's degree in information security or IT related field or equivalent experience
- 1+ years of experience in IT support
- Understanding of Microsoft Active Directory and Domains
- Working knowledge of Office365, Exchange Online and Azure AD
- Experience in maintaining endpoint OS's and troubleshooting software/hardware issues
- Good understanding of networking, TCP/IP, DHCP, DNS
- Understanding of information security concepts
- Microsoft certification or other infrastructure technology certifications
- Excellent communication skills in English (Arabic is an advantage)
Full Job Posting
Overview
- Help AG is looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Help AG's infrastructure and continuity of business operations for Help AG's employees.
Responsibilities
- Support Help AG end users and solve tickets / reported issues.
- Prepare new equipment, including asset tagging, assignment and tracking.
- Creation of new users, assigning of ACL's and user on / offboarding.
- Monitor hardware and software stock levels and place order requests.
- Maintain endpoint security, software updates and patching.
- Monthly Endpoint Health Check Reports.
- Verify correct security features and licensing are enabled for Help AG employees.
- Respond to on site incidents and activities in Help AG's offices.
- Monitor and maintain configuration backups of infrastructure components.
- Respond to SOC alerts and reported incidents with remedial action where necessary.
- Monthly infrastructure health check reports.
- Maintain, update and review Help AG's asset register.
Qualifications & Skills
- Bachelor's degree in information security or IT related matter or equivalent experience.
- 1+ years of experience working within IT support and solving user reported IT requests.
- Understanding of Microsoft Active Directory and Domains.
- Working knowledge of Office365, Exchange Online and Azure AD.
- Experience in maintaining endpoint OS's and troubleshooting software / hardware issues.
- Good understanding of networking, TCP/IP, DHCP, DNS etc.
- Understanding of information security concepts and related technologies.
- Microsoft certification and other infrastructure technology certifications.
- Proper and structured documentation and diagramming.
- Excellent organizational skills in enterprise support and ITIL Process.
- Ability to identify new work areas and to self govern goals and tasks.
- Ability to identify problems, collect and analyze data, establish facts and draw conclusions.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us
- Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020.
- Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Help AG, an e& enterprise company
Cybersecurity Specialist (Database Activity Monitoring)
Riyadh, KSA
Help AG is seeking a Cybersecurity Specialist to manage and optimize Imperva Database Activity Monitoring (DAM) for a client in Riyadh. The role involves deploying agents, tuning policies, integrating with SIEM, and ensu
Senior Infrastructure Engineer
Dubai, UAE
Help AG is seeking a Senior Infrastructure Engineer to maintain MSS infrastructure including Windows/Linux servers, switches, firewalls, and cloud environments. The role involves health management, troubleshooting, patch
Associate Cybersecurity Defense Analyst
Riyadh, KSA
Help AG is looking for a talented Associate Cybersecurity Defense Analyst to join their SOC team. The role involves monitoring security technologies and events using SIEM tools to detect and identify cybersecurity incide
Associate Cybersecurity Defense Analyst
Riyadh, KSA
Help AG is hiring an Associate Cybersecurity Defense Analyst for its SOC team. The role involves monitoring security technologies and events using SIEM tools to detect and identify cybersecurity incidents. Candidates nee
Offensive Cybersecurity Consultant
Dubai, UAE
Help AG is hiring an Offensive Security Consultant to perform vulnerability assessments, penetration testing, red teaming, and security research. Candidates need 3-4 years of experience, OSCP/OSCE certification, and stro
Security Consultant - Integration
Abu Dhabi, UAE
Help AG seeks an experienced Security Consultant for post-sales integration and pre-sales activities. The role involves deploying security solutions, leading projects, designing architectures, and delivering proof of con
Cyber Automation Intern
Dubai, UAE
Help AG is seeking a Cyber Automation Intern to contribute to Automation & AI initiatives within the Cyber Automation Team. The intern will work on tools like FortiSOAR, Python, AI/ML models, and APIs to automate MSS ope
Pre-Sales Solution Architect (Arabic Speaker)
Dubai, UAE
Help AG is seeking a Pre-Sales Solution Architect to discover opportunities, position security solutions, and create technical content for proposals. The role requires strong consulting skills, cybersecurity knowledge, a
Cybersecurity Specialist (Database Activity Monitoring)
Riyadh, KSA
Senior Infrastructure Engineer
Dubai, UAE
Associate Cybersecurity Defense Analyst
Riyadh, KSA
Associate Cybersecurity Defense Analyst
Riyadh, KSA
Offensive Cybersecurity Consultant
Dubai, UAE
Security Consultant - Integration
Abu Dhabi, UAE
Cyber Automation Intern
Dubai, UAE
Pre-Sales Solution Architect (Arabic Speaker)
Dubai, UAE