Service Manager - Elevators
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Key skills for this role
Role Overview
The Service Manager reports to the Manager of Maintenance Services and Sales.
The role leads elevator service operations, technical teams, maintenance work, breakdown attendance, repairs, and related administrative activities.
The role covers products the company currently maintains or intends to maintain.
Key Skills for This Role
Full Job Posting
Role Overview
The Service Manager reports to the Manager of Maintenance Services and Sales.
The role leads elevator service operations, technical teams, maintenance work, breakdown attendance, repairs, and related administrative activities.
The role covers products the company currently maintains or intends to maintain.
Technical Service Operations
- Identify spare parts and troubleshoot and repair elevators across all brands.
- Resolve technical problems, including software issues, and support modernization of older equipment.
- Provide job and product training to improve employees’ technical capabilities.
- Oversee maintenance, call-outs, repairs, breakdown attendance, and technicians.
Safety, Quality, and Administration
- Oversee site safety requirements and procedures, submit reports, monitor KPIs, and manage quality and approvals.
- Conduct internal meetings and attend technical meetings.
- Drive customer satisfaction, improve service quality, reduce costs, increase revenue, and meet targets.
- Establish a safe working culture and support positive motivation around safety and quality goals.
Commercial and Team Management
- Manage the profitable operation of all service contracts.
- Directly supervise maintenance, call-out, repair activities, and technicians.
- Collaborate with customers and peers to drive service business operations and profitable results.
Role Requirements
- Direct experience supervising and managing elevator technicians or engineers, including assigning work, monitoring performance, and developing technical capabilities.
- Experience managing elevator service operations across multiple brands or OEMs, including breakdown attendance, preventive maintenance, repairs, and call-outs.
- Ability to oversee site safety, quality, approvals, KPI reporting, technical issues, training, and profitable contract operations.
Compensation
- The stated pay is QAR 16,000 to QAR 18,000 per month.
Workplace
- Work location is in person and includes site-based elevator service operations.
Application Questions
- Applicants are asked about directly supervising elevator technicians or engineers and developing their technical capabilities.
- Applicants are asked about managing multi-brand elevator service operations, including breakdowns, preventive maintenance, repairs, and call-outs.
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