Service Lifecycle Analyst

You’re a proactive and solutions focused professional with experience supporting Agile development environments through continuous improvement initiatives. You’re confident working with ITSM practices to help reduce unplanned work and enhance service delivery.

Your skills include low-code administration of ServiceNow, including creating complex catalogue items, forms, and workflows. You are a proactive professional skilled in operational and business analysis. You excel at building stakeholder relationships and resolving lifecycle issues, ensuring alignment with organisational strategies. Your collaborative approach and commitment to TAFE NSW’s values foster a safe, inclusive work environment. You stay updated on trends, ensuring high-quality service delivery and always prioritising the customer.

To find out more about the role, click to view the Role Description.

TAFE NSW is proud to be a signatory of the 20% Alternative Pathways Pledge and supports entry-level talent from diverse and non-traditional pathways for this role.

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Your current resume

Copies of your qualifications, where applicable. Certified copied preferred; these will be required if successful for the role (if applicable as a single PDF document)

Response to one targeted question when prompted in the application form (max 300 words)

Share an example of how you coordinated work across different teams, locations, or stakeholder groups. How did you manage expectations, resolve challenges, and ensure service standards were met?