Service Engineer -Managed Print Services (MPS)
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Key skills for this role
About the Role
Almoe Digital Solutions seeks a Senior MPS Service Engineer to implement, support, and maintain enterprise print environments. The role requires 8+ years in Office Automation or Managed Print Services, expertise in Epson printers and MPS software, and a UAE driving license.
Key Skills for This Role
Responsibilities
- Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments
- Deploy, administer, and support MyQ, PaperCut MF, and YSoft SafeQ solutions
- Configure secure print release, Follow Me Printing, print accounting, user authentication, and scan workflows
- Install, configure, and maintain Epson WorkForce Enterprise, WorkForce Pro RIPS, and AM Series Business Inkjet printers and multifunction devices
- Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates
- Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics
- Conduct customer training, technical demonstrations, and resolve technical escalations
- Prepare installation documentation and service reports
Requirements
- Minimum 8 years' experience in Office Automation or Managed Print Services
- Minimum 5 years' experience implementing Enterprise MPS solutions
- Strong hands on experience with Epson WorkForce Enterprise, WorkForce Pro RIPS, and AM Series Business Inkjet solutions
- Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, PaperCut MF, and YSoft SafeQ highly desirable
- Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/macOS print environments
- Experience supporting enterprise customers within the UAE
- Valid UAE Driving Licence and own vehicle (advantage)
- Willingness to travel across the UAE
- Immediate or short notice availability preferred
Full Job Posting
Join Our Enterprise Print Solutions Team
- We are looking for a Senior MPS Service Engineer to join our Enterprise Print Solutions team.
- The successful candidate will be responsible for implementing, supporting, and maintaining enterprise print environments while delivering exceptional technical support and customer service.
Key Responsibilities
- Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments.
- Deploy, administer, and support MyQ, PaperCut MF, and YSoft SafeQ solutions.
- Configure secure print release, Follow Me Printing, print accounting, user authentication, and scan workflows.
- Install, configure, and maintain Epson WorkForce Enterprise, WorkForce Pro RIPS, and AM Series Business Inkjet printers and multifunction devices.
- Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates.
- Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics.
- Conduct customer training, technical demonstrations, and resolve technical escalations.
- Prepare installation documentation and service reports.
Requirement
- Minimum 8 years' experience in Office Automation or Managed Print Services.
- Minimum 5 years' experience implementing Enterprise MPS solutions.
- Strong hands on experience with Epson WorkForce Enterprise, WorkForce Pro RIPS, and AM Series Business Inkjet solutions.
- Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, PaperCut MF, and YSoft SafeQ is highly desirable.
- Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/macOS print environments.
- Experience supporting enterprise customers within the UAE.
- Valid UAE Driving Licence and own vehicle (Advantage).
- Willingness to travel across the UAE.
- Immediate or short notice availability preferred.
Why Join Us?
- Become part of a specialised Enterprise Print Solutions team delivering cutting edge Epson Business Inkjet technologies to leading organisations across the UAE.
- Work on large scale enterprise deployments, cloud print solutions, fleet management, and digital transformation initiatives.
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