Service Engineer - Abu Dhabi
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
GCG Enterprise Solutions is seeking an experienced Service Engineer to join the Print Services team in Abu Dhabi. The role involves installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands.
Key Skills for This Role
Responsibilities
- Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites
- Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration
- Conduct handover and basic user orientation for clients upon installation completion
- Carry out scheduled preventive maintenance (PM) visits on all managed print equipment as per OEM service intervals and contract requirements
- Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration
- Replace defective parts, consumables, and components using genuine OEM approved parts
- Ensure all serviced equipment is tested and validated before leaving the customer site
- Respond to on site and remote service calls within SLA defined response times across assigned accounts
- Provide technical advice and guidance to customers on correct operation, maintenance, and care of print equipment
- Deliver product demonstrations and technical presentations to customers as required
- Escalate complex or unresolvable issues to Team Lead or OEM technical support with full diagnostic details
- Complete and submit accurate job sheets, service reports, and parts usage records via CRM / service management system
Requirements
- Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or related technical field
- 3 6 years of field service experience in office or commercial print machines across one or more major OEM brands
- Proven hands on experience in fault diagnosis, repair, and preventive maintenance
- Strong technical knowledge of multi brand print and MFD equipment (Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, Canon)
- Ability to diagnose hardware, software, and print quality issues
- Proficiency in service management / CRM systems
- Good communication skills
- Valid UAE driving licence
- OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon strongly preferred
- Direct experience servicing Fujifilm and/or Kyocera equipment in UAE/GCC environment desired
- Familiarity with MPS managed print environments and SLA driven service contracts desired
- Arabic language skills an advantage
Full Job Posting
JOB SUMMARY
- We are seeking an experienced and technically proficient Service Engineer to join Print Services team.
- The ideal candidate will have a strong background in the installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands including Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, and Canon.
- The role requires hands on technical expertise in diagnosing and resolving hardware, software, and print quality issues at customer sites while delivering a consistently high standard of service and customer satisfaction.
Duties & Responsibilities
- Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites in line with customer specifications and OEM standards.
- Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration.
- Conduct handover and basic user orientation for clients upon installation completion.
- Carry out scheduled preventive maintenance (PM) visits on all managed print equipment as per OEM service intervals and contract requirements.
- Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration.
- Replace defective parts, consumables, and components using genuine OEM approved parts in accordance with service procedures.
- Ensure all serviced equipment is tested and validated before leaving the customer site.
- Respond to on site and remote service calls within SLA defined response times across assigned accounts.
- Provide technical advice and guidance to customers on the correct operation, maintenance, and care of their print equipment.
- Deliver product demonstrations and technical presentations to customers as required.
- Escalate complex or unresolvable issues to the Team Lead or OEM technical support with full diagnostic details.
- Complete and submit accurate job sheets, service reports, and parts usage records for every site visit via the CRM / service management system.
Qualifications
- Minimum: Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or a related technical field.
- Desired: OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon are strongly preferred.
- Minimum: 3–6 years of field service experience in office or commercial print machines across one or more major OEM brands.
- Desired: Direct experience servicing Fujifilm and/or Kyocera equipment in a UAE/GCC environment; familiarity with MPS managed print environments and SLA driven service contracts.
- Minimum: Strong technical knowledge of multi brand print and MFD equipment; ability to diagnose hardware, software, and print quality issues; proficiency in service management / CRM systems; good communication skills; valid UAE driving licence.
- Desired: Experience across multiple OEM platforms; knowledge of network printing, scan workflows, and print driver configuration; familiarity with fleet management and remote monitoring tools; Arabic language skills an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at GCG Enterprise Solutions
Sales Account Manager - Epson
Dubai, UAE
GCG Enterprise Solutions is seeking a Sales Account Manager to achieve sales targets and grow market share for Epson products in Dubai. The role involves building client relationships, reporting forecasts, and coordinati
Sales Account Manager - Epson
Dubai, UAE
GCG Enterprise Solutions is seeking a Sales Account Manager for Epson products to drive sales of office automation solutions in the UAE. The role involves achieving sales targets, building client relationships, and coord
Sales Account Manager - Epson
Dubai, UAE
GCG Enterprise Solutions is seeking a Sales Account Manager to handle Epson products in Dubai. The role involves achieving sales targets, building client relationships, and coordinating with logistics. Candidates need 5
Sales Account Manager - Production Printing
Dubai, UAE
JOB SUMMARY Manage and develop customer accounts to achieve sales targets, increase market share, and maintain long-term business relationships. Identify new business opportunit...
Sales Account Manager - Production Printing
Dubai, UAE
GCG Enterprise Solutions seeks a Sales Account Manager to manage and develop customer accounts in the UAE. The role involves achieving sales targets, identifying new business opportunities, and maintaining long-term rela
Sales Account Manager - Production Printing
Dubai, UAE
GCG Enterprise Solutions is hiring a Sales Account Manager for Production Printing in Dubai. The role involves managing customer accounts, achieving sales targets, preparing proposals, and coordinating with internal team
Sales Account Manager- Audio Visual Solutions
Dubai, UAE
GCG Enterprise Solutions is hiring a Sales Account Manager for Audio Visual Solutions to drive revenue growth in Dubai and Abu Dhabi. The role involves enterprise sales, relationship management, and consultative solution
Sales Account Manager- Audio Visual Solutions
Dubai, UAE
GCG Enterprise Solutions seeks a Sales Account Manager for Audio Visual Solutions to drive revenue growth in Dubai and Abu Dhabi. You will sell integrated AV systems including display, video conferencing, and control sys
Sales Account Manager - Epson
Dubai, UAE
Sales Account Manager - Epson
Dubai, UAE
Sales Account Manager - Epson
Dubai, UAE
Sales Account Manager - Production Printing
Dubai, UAE
Sales Account Manager - Production Printing
Dubai, UAE
Sales Account Manager - Production Printing
Dubai, UAE
Sales Account Manager- Audio Visual Solutions
Dubai, UAE
Sales Account Manager- Audio Visual Solutions
Dubai, UAE