Service Engineer - Abu Dhabi
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Key skills for this role
About the Role
GCG Enterprise Solutions seeks an experienced Service Engineer to install, maintain, and repair office and commercial print machines from leading OEM brands. The role requires hands-on technical expertise in diagnosing hardware, software, and print quality issues at customer sites in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites
- Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration
- Carry out scheduled preventive maintenance visits on all managed print equipment as per OEM service intervals
- Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration
- Replace defective parts, consumables, and components using genuine OEM approved parts
- Respond to on site and remote service calls within SLA defined response times
- Provide technical advice and guidance to customers on correct operation, maintenance, and care of print equipment
- Complete and submit accurate job sheets, service reports, and parts usage records via CRM/service management system
- Update meter readings, consumables usage, and equipment status in the system following each visit
- Adhere to HSE standards and all client site access and safety protocols
Requirements
- Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or related technical field
- 3 6 years of field service experience in office or commercial print machines across one or more major OEM brands
- Valid UAE driving licence
- Strong technical knowledge of multi brand print and MFD equipment (Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, Canon)
- Proficiency in service management / CRM systems
- Good communication skills
- OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon (preferred)
- Experience across multiple OEM platforms (desired)
- Knowledge of network printing, scan workflows, and print driver configuration (desired)
- Arabic language skills (desired)
Full Job Posting
Company Description
- Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions.
Job Summary
- We are seeking an experienced and technically proficient Service Engineer to join Print Services team. The ideal candidate will have a strong background in the installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands including Fujifilm, Kyoce
Duties & Responsibilities
- Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites in line with customer specifications and OEM standards
- Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration
- Conduct handover and basic user orientation for clients upon installation completion
- Carry out scheduled preventive maintenance (PM) visits on all managed print equipment as per OEM service intervals and contract requirements
- Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration
- Replace defective parts, consumables, and components using genuine OEM approved parts in accordance with service procedures
- Ensure all serviced equipment is tested and validated before leaving the customer site
- Respond to on site and remote service calls within SLA defined response times across assigned accounts
- Provide technical advice and guidance to customers on the correct operation, maintenance, and care of their print equipment
- Deliver product demonstrations and technical presentations to customers as required
- Escalate complex or unresolvable issues to the Team Lead or OEM technical support with full diagnostic details
- Maintain a professional and courteous manner at all customer sites at all times
Qualifications
- Minimum: Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or a related technical field
- Desired: OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon are strongly preferred
Experience
- Minimum: 3–6 years of field service experience in office or commercial print machines across one or more major OEM brands; proven hands on experience in fault diagnosis, repair, and preventive maintenance
- Desired: Direct experience servicing Fujifilm and/or Kyocera equipment in a UAE/GCC environment; familiarity with MPS managed print environments and SLA driven service contracts
Skills & Abilities
- Minimum: Strong technical knowledge of multi brand print and MFD equipment (Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, Canon); ability to diagnose hardware, software, and print quality issues; proficiency in service management / CRM systems; good communication skills; valid UAE driving lic
- Desired: Experience across multiple OEM platforms; knowledge of network printing, scan workflows, and print driver configuration; familiarity with fleet management and remote monitoring tools; Arabic language skills an advantage
Accountabilities
- Accurate recording of parts consumed per job to support billing and inventory control
- Minimise repeat visits through high first time fix rate to reduce cost to serve
- Achieve SLA compliance for all assigned service calls and PM visits
- Maintain high first time fix rate across all attended jobs
- Ensure high CSAT scores through professional and effective on site service
- Maintain 100% accuracy of job records and service reports submitted
- Adhere to all HSE standards and OEM service procedures on every job
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