Service Desk lll
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.
What You'll Be Working On:
Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.
Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.
Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.
Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.
Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.
What You'll Bring to the Team:
Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
Experience administering and troubleshooting Windows, macOS, and Linux systems.
Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
Experience working as a project-oriented engineer, comfortable leading initiatives end to end.
Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively.
Ability to pass a background check.
Bonus Points
Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
Prior experience working in large enterprises with significant user bases.
Previous NOC/SOC experience.
Key Skills for This Role
Full Job Posting
About the Role:
Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.
What You'll Be Working On:
Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.
Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.
Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.
Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.
Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.
What You'll Bring to the Team:
Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
Experience administering and troubleshooting Windows, macOS, and Linux systems.
Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
Experience working as a project-oriented engineer, comfortable leading initiatives end to end.
Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively.
Ability to pass a background check.
Bonus Points
Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
Prior experience working in large enterprises with significant user bases.
Previous NOC/SOC experience.
Benefits:
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
- Compensation Range
- Compensation will be paid in the range of up to $100,000 – $120,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
- Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
About Crusoe
Crusoe develops vertically integrated infrastructure for artificial intelligence, combining large-scale energy resources, AI-optimized data centers, and a cloud platform. Founded in 2018, the company is headquartered in Denver, Colorado.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Crusoe
Health, Safety, and Environmental (HSE) Specialist, Power Operations
Abilene, USA
Director, Legal Counsel, Corporate & Securities
Denver, USA
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elec
Manager, Modular Building Programs (MFG)
Brighton, USA
Manager, Power Distribution Programs (MFG)
Tulsa, USA
Project Manager, Switchboard (MFG)
Tulsa, USA
Health, Safety, and Environmental (HSE) Specialist, Power Operations
Abilene, USA
HSE Program Manager
Denver, USA
Wiring Technician
Ponchatoula, USA
Shop Foreman
Arvada, USA
Director, Legal Counsel, Corporate & Securities
Denver, USA