Service Delivery Team Manager - Travel & Lifestyle
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are seeking a strategic and hands-on leader to oversee the delivery of exceptional lifestyle services for high-net-worth Arabic clientele. The role involves leading a high-performing team, ensuring service excellence, and collaborating across global teams.
Key Skills for This Role
Responsibilities
- Lead and develop a high performing team to deliver premium lifestyle experiences to Arabic HNW members.
- Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
- Collaborate across global teams, aligning service delivery with business objectives and industry trends.
- Resolve high level escalations, ensuring swift, tailored solutions for our discerning clientele.
- Drive continuous improvement, refining processes to exceed member expectations.
Requirements
- Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences
- Active awareness of Arabic luxury markets
- Strong people management skills, leading high performing teams across multiple locations
- Professional Arabic & English language skills are essential
- Exceptional communication skills
- Results driven mindset, focused on member satisfaction, efficiency, and SLAs
- Proactive problem solver
Full Job Posting
Job Overview
- Elevate the art of luxury service. Lead a high performing team delivering bespoke experiences to Arabia's most discerning clientele.
- We are seeking a strategic and hands on leader to oversee the delivery of exceptional lifestyle services for our high net worth Arabic clientele.
- This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.
What You'll Do
- Lead and develop a high performing team to deliver premium lifestyle experiences to Arabic HNW members.
- Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
- Collaborate across global teams, aligning service delivery with business objectives and industry trends.
- Resolve high level escalations, ensuring swift, tailored solutions for our discerning clientele.
- Drive continuous improvement, refining processes to exceed member expectations.
What We're Looking For
- Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences.
- Active awareness of Arabic luxury markets, ensuring service excellence and innovation.
- Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards.
- Strong people management skills, leading high performing teams across multiple locations.
- A mentor and motivator, driving engagement, growth, and professional excellence.
- Cross functional leadership experience, ensuring alignment across global teams.
- Results driven mindset, focused on member satisfaction, efficiency, and SLAs.
- Proactive problem solver, identifying and resolving roadblocks to enhance service quality.
- Expert in customer care, confidently handling escalations and turning challenges into positive outcomes.
- Professional Arabic & English language skills are essential
- Exceptional communication skills, engaging stakeholders across all levels.
- Collaborative and adaptable, excelling in a fast paced, evolving environment.
Rewards designed around you
- A competitive salary depending on experience, plus a performance based bonus.
- Paid time away from work. Employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift.
- Remote Working Holidays possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts.
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
- Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team.
- Our clients and colleagues are the cornerstones of what we do, and we serve High Networth (HNW) and UHNW clients with their requests for leisure travel.
- At Ten our goal is simple, to become the most trusted service business in the world.
- As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Workplace
- This role is 100% office based!
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Client of Ten Group - EMEA
Member Success Manager - Travel Specialist
Saudi Arabia, KSA
Lead complaint excellence and drive continuous improvement in luxury service recovery, requiring strong emotional intelligence, coaching skills, and experience in travel industr...
Senior Partnership Manager
Saudi Arabia, KSA
The role We are looking for a Senior Partnership Manager to join us in Riyadh. In this role, you will be responsible for securing and delivering distinctive benefits and experie...
Head of Service Delivery
Saudi Arabia, KSA
Lead operational success and service delivery, driving excellence and financial performance while fostering high-performing teams in a service-driven industry.
Member Success Manager
Saudi Arabia, KSA
What You ll Be Doing Lead Complaint Excellence Across MEA : You ll oversee the management of complex complaints and escalations, ensuring members receive empathetic, commerciall...
Account & Partnerships Manager
Riyadh, KSA
We are looking for an Account and Partnerships Manager, KSA to play a key role in building Ten s Business in one of its most high-profile and fast-growing markets. In this role,...
Premium Lifestyle Concierge - Arabic & English Speaking
Riyadh, KSA
Provide exceptional lifestyle concierge services for high-net-worth clients, managing complex requests with discretion and fluency in Arabic and English.
Member Success Manager - Travel Specialist
Saudi Arabia, KSA
Senior Partnership Manager
Saudi Arabia, KSA
Head of Service Delivery
Saudi Arabia, KSA
Member Success Manager
Saudi Arabia, KSA
Account & Partnerships Manager
Riyadh, KSA
Premium Lifestyle Concierge - Arabic & English Speaking
Riyadh, KSA