Head of Service Delivery
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Key skills for this role
About the Role
Lead operational success and service delivery, driving excellence and financial performance while fostering high-performing teams in a service-driven industry.
Key Skills for This Role
Responsibilities
- Lead regional operational and commercial performance
- Translate global strategy into regional priorities and measurable objectives
- Drive operational excellence through process improvement and risk management
- Build and develop high performing teams through coaching and leadership development
- Deliver exceptional customer service and ensure quality consistency
Requirements
- Proven experience in operational leadership and service delivery
- Experience managing cross functional teams
- Strong financial and commercial acumen
- Ability to translate global strategy into regional priorities
Full Job Posting
Company Overview
- Ten Group is the global market leader for lifestyle management and concierge services, with over one thousand employees.
Role Overview
- We are looking for a Head of Service Delivery to join us in Riyadh, responsible for leading operational success of the region.
Key Responsibilities
- Lead regional operational and commercial performance, delivering strong customer, financial, and employee outcomes.
- Translate global strategy into regional priorities and measurable objectives.
- Drive operational excellence through process improvement, efficiency, and effective risk management.
- Collaborate with regional and global stakeholders to implement policies and support sustainable growth.
- Build, develop, and inspire high performing teams through coaching and leadership development.
- Foster a culture of accountability, ownership, and continuous improvement.
- Develop leadership capability and succession pipelines for critical roles.
- Empower teams to deliver locally while aligning with global standards and strategy.
- Deliver exceptional customer service, ensuring quality, consistency, and strong member experiences.
- Use data, insight, and feedback to drive continuous improvement and performance.
- Embed a culture of service excellence and quality across all teams.
- Proactively identify and address service risks to maintain high standards and outcomes.
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