Account & Partnerships Manager

Overview

Account and Partnerships Manager, KSA

Account Management

• Oversee the successful delivery of the corporate programme(s), meeting shared objectives and success metrics.
• Manage the governance process, with monthly meetings and quarterly strategic business reviews.
• Resolve day-to-day issues promptly and escalate appropriately.
• Work with other departments to ensure member communications are used to build engagement.
• Share good news both externally and to relevant teams internally.
• Provide accurate, timely reports, analysing trends and translating insights into actionable plans.
• Build a strong network of stakeholder relationships within the corporate client organization to unlock growth opportunities.
• Raise invoices in a timely manner and ensure payment is promptly received.

Partnership And Proposition Development

• Identify key partnerships in the region and negotiate a range of assets for the local market that drive engagement and strong NPS, through favourable rates, offers and events for members.
• Monitor trends in luxury travel and lifestyle and develop the proposition accordingly to ensure our service remains cutting-edge and desirable.
• Monitor partner performance to ensure consistently high-quality service delivery and analyse redemption data and member demand to refine partnership strategies.
• Arrange and manage partner activities, as appropriate, such as networking soir es, training sessions, ensuring they are well-organized and impactful.
• Track and report on Objectives and Key Results (OKR) related to partnership success.
• Use data analytics to drive improvements in partnership offerings and member experiences.

Marketing, Content and Communications

• Work closely with marketing and content teams to develop and execute campaigns featuring the best mix of assets to meet the specific success metrics of the programme.
• Networking and hosting member-facing events from time to time.
• Design and implement innovative, segmented marketing campaigns that drive member requests, bookings, and engagement.
• Clearly communicate campaign purpose and value to internal teams and clients to ensure buy-in and alignment.
• Encourage feedback and incorporate learnings into future campaigns for continuous improvement.
• Collaborate with other Ten teams across markets where corporate clients operate.