Service - Coordinator
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Key skills for this role
About the Role
Sulzer seeks a Service Coordinator in Riyadh to manage collections of outstanding receivables and maintain accurate records. The role involves contacting customers, reconciling accounts, negotiating payment plans, and reporting on aging accounts.
Key Skills for This Role
Responsibilities
- Contact customers via phone and email to follow up on past due invoices and secure payments
- Review accounts to ensure payments are applied correctly and resolve discrepancies
- Develop payment plans with customers for outstanding debt
- Submit daily/weekly reports on aging accounts and high risk customers to management
- Recommend adjustments to improve AR collection process
- Maintain meticulous records of collection activities and customer correspondence
Requirements
- Bachelor's degree in Accounting, Finance, or Business Administration
- Previous experience in credit and collections or accounts receivable
- Strong written/verbal communication, negotiation, and customer service skills
- Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and MS Excel
- Languages: Arabic & English
Full Job Posting
About The Role
- Responsible for collecting outstanding receivables and maintaining accurate records of collection activities.
- The role involves interacting with customers, assessing account status, and supporting timely payments.
- Objective is to maintain cash flow, reduce DSO, resolve disputes, and coordinate with internal teams.
Key Responsibilities
- Collection Efforts: Contact customers via phone and email to follow up on past due invoices and secure payments.
- Account Reconciliation: Review accounts to ensure payments are applied correctly and resolve discrepancies.
- Negotiation: Develop payment plans with customers for outstanding debt.
- Reporting: Submit daily/weekly reports on aging accounts and high risk customers to management.
- Process Improvement: Recommend adjustments to improve AR collection process.
- Documentation: Maintain meticulous records of collection activities and customer correspondence.
Qualifications / Requirements
- Bachelor's degree in Accounting, Finance, or Business Administration.
- Previous experience in credit and collections or accounts receivable.
- Strong written/verbal communication, negotiation, and customer service skills.
- Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and MS Excel.
- Languages: Arabic & English.
What we offer you
- Excellent opportunities for development, along with a competitive salary and company bonus scheme.
- A great working environment.
- Work Location: Riyadh Industrial Area 2
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