Service - Coordinator
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Key skills for this role
About the Role
Sulzer seeks a Service Coordinator to manage collections of outstanding receivables, maintain accurate records, and support timely payments. The role requires a Bachelor's degree in Accounting, Finance, or Business Administration, previous experience in credit and collections, and fluency in Arabic and English.
Key Skills for This Role
Responsibilities
- Contact customers via phone and email to follow up on past due invoices and secure payments
- Review accounts to ensure payments are applied correctly and resolve discrepancies
- Develop payment plans with customers for outstanding debt
- Submit daily/weekly reports on aging accounts and high risk customers to management
- Recommend adjustments to improve AR collection process
- Maintain meticulous records of collection activities and customer correspondence
Requirements
- Bachelor's degree in Accounting, Finance, or Business Administration
- Previous experience in credit and collections or accounts receivable
- Strong written/verbal communication, negotiation, and customer service skills
- Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and MS Excel
- Languages: Arabic & English
Full Job Posting
Job Summary
- Responsible for collecting outstanding receivables and maintaining accurate records of collection activities.
- The role involves interacting with customers, assessing account status, and supporting timely payments.
- The objective is to maintain cash flow, reduce DSO, resolve disputes, and coordinate with internal teams to address billing or service issues affecting payments.
Key Responsibilities
- Collection Efforts: Contact customers via phone and email to follow up on past due invoices and secure payments.
- Account Reconciliation: Review accounts to ensure payments are applied correctly and resolve discrepancies.
- Negotiation: Develop payment plans with customers for outstanding debt.
- Reporting: Submit daily/weekly reports on aging accounts and high risk customers to management.
- Process Improvement: Recommend adjustments to improve AR collection process.
- Documentation: Maintain meticulous records of collection activities and customer correspondence.
Qualifications / Requirements
- Bachelor's degree in Accounting, Finance, or Business Administration.
- Previous experience in credit and collections or accounts receivable.
- Strong written/verbal communication, negotiation, and customer service skills.
- Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and MS Excel.
- Languages: Arabic & English.
What we offer you
- Excellent opportunities for development, along with a competitive salary and company bonus scheme.
- A great working environment.
- Work Location: Riyadh Industrial Area 2.
About Sulzer
- Sulzer is a leading engineering company with a proud heritage of innovation.
- Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
- We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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