Service Coordinator
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Key skills for this role
About the Role
PERSOL APAC is seeking an Aftermarket Service Coordinator for a client in Dandenong to support aftermarket products and services. The role involves liaising with customers, managing service requirements, allocating jobs, and providing administrative support.
Key Skills for This Role
Responsibilities
- Liaise with customers to ensure timely service delivery
- Initiate and action AirCover service requirements
- Raise system requests for AirCover and breakdown servicing
- Allocate jobs with the Regional Service Coordinator
- Manage incoming enquiries and maintain strong customer relationships
- Create and update contracts/agreements in the system
- Support Regional Service Managers with service issues and reporting
- Act as first point of contact for service customers
- Provide back‑up support during coordinator absences
- Contribute to a safe working environment through risk assessments and correct equipment use
Requirements
- Strong communication and customer service skills
- Confident with SAP, Lotus Notes, Excel, Word, and databases
- Highly organised with strong attention to detail
- Able to prioritise, multitask, and work independently
- Analytical, proactive, and solutions‑focused
- Experience in a Customer Care Centre is beneficial
Full Job Posting
Role Overview
- Our client in Dandenong is seeking an organised and customer‑focused Aftermarket Service Coordinator to support the delivery of aftermarket products and services.
- This role suits someone who enjoys a mix of customer interaction, service coordination, and administrative support.
Key Responsibilities
- Liaise with customers to ensure timely service delivery.
- Initiate and action AirCover service requirements.
- Raise system requests for AirCover and breakdown servicing.
- Allocate jobs with the Regional Service Coordinator.
- Manage incoming enquiries and maintain strong customer relationships.
- Create and update contracts/agreements in the system.
- Support Regional Service Managers with service issues and reporting.
- Act as first point of contact for service customers.
- Provide back‑up support during coordinator absences.
- Contribute to a safe working environment through risk assessments and correct equipment use.
About You
- Strong communication and customer service skills.
- Confident with SAP, Lotus Notes, Excel, Word, and databases.
- Highly organised with strong attention to detail.
- Able to prioritise, multitask, and work independently.
- Analytical, proactive, and solutions‑focused.
- Experience in a Customer Care Centre is beneficial.
Why Join Our Client in Dandenong?
- Supportive team environment.
- Varied role across service, admin, and operations.
- Opportunity to build strong customer relationships.
How to Apply
- Please submit your resume and cover letter outlining your relevant experience and suitability for the role.
- Click Apply Now or contact Kayla Densley at kayla.densley@persolapac.com.
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