Service charges community manager
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Key skills for this role
About the Role
We are seeking a highly professional and financially astute Service Charges Community Manager to oversee the day-to-day operations and financial health of a premium residential.
Key Skills for This Role
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Overview
We are seeking a highly professional and financially astute
Service Charges Community Manager
to oversee the day-to-day operations and financial health of a premium residential community.
This specialized role bridges the gap between property operations and financial management, with a core focus on service charge budgeting, billing tracking, and arrears collection.
The ideal candidate will combine excellent customer service skills with solid accounts receivable management to preserve property values and ensure seamless community operations.
• Financial & Budget Management
Draft annual community operating budgets and long-term reserve fund studies.
Calculate and allocate service charge invoices for homeowners based on property metrics.
• Collections & Arrears Control
- Proactively track and manage the collection of community service charges to minimize outstanding debt and maintain a healthy cash flow.
- Resident Relations:
- Act as the primary point of contact for homeowners regarding service charge breakdowns, billing inquiries, and dispute resolution.
- Maintain high transparency through clear communication.
• Vendor & Operations Oversight
Ensure that essential community services funded by service charges (security, landscaping, cleaning, maintenance) are executed to the highest standards by managing contracted vendors and evaluating bids.
• Reporting & Compliance
Monitor accounts receivable ledgers, provide detailed cost-variance reports to management, and initiate legal escalation procedures for long-term non-payment when necessary.
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