Assistant IT Helpdesk
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Key skills for this role
About the Role
Provide primary and secondary level of support (L1 and L2) for all hardware and software inquiries. Troubleshoot laptops (Windows & macOS), workstations, and mobile devices. Pro.
Key Skills for This Role
Responsibilities
- Provide primary and secondary level of support (L1 and L2) for all hardware and software inquiries
- Troubleshoot laptops (Windows & macOS), workstations, and mobile devices
- Provide end user assistance for Learning Management System (LMS) and Student Information System (SIS)
- Manage full lifecycle of campus devices including imaging, software deployment, patch management, and security updates
- Support enterprise productivity suites and specialized engineering software
- Maintain and troubleshoot on site audio visual equipment
- Support basic network connectivity tasks including Wi Fi troubleshooting, VPN configuration, and Active Directory user management
- Create user guides, runbooks, and KB articles
- Track and manage all requests in the ticketing system through to resolution
Requirements
- Experience providing L1 and L2 support for hardware and software
- Ability to troubleshoot laptops (Windows & macOS), workstations, and mobile devices
- Experience with Learning Management System (LMS) and Student Information System (SIS) support
- Knowledge of device imaging, software deployment, patch management, and security updates
- Familiarity with Active Directory, VPN, and Wi Fi troubleshooting
Full Job Posting
Responsibilities
- Provide primary and secondary level of support (L1 and L2) for all hardware and software inquiries.
- Troubleshoot laptops (Windows & macOS), workstations, and mobile devices.
- Provide end user assistance for the Learning Management System (LMS) and Student Information System (SIS), including course access, user enrollment issues, and portal navigation.
- Manage the full lifecycle of campus devices, including imaging, software deployment, patch management, and security updates.
- Support enterprise productivity suites and specialized engineering software for research and teaching.
- Maintain and troubleshoot on site audio visual equipment.
- Support basic network connectivity tasks, including Wi Fi troubleshooting, VPN configuration, and Active Directory user management.
- Create user guides, runbooks, and KB articles.
- Track and manage all requests in the ticketing system through to resolution, ensuring clear communication to stakeholders.
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