Service Centre Coordinator (UAE National)
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Key skills for this role
About the Role
Alfa Laval is hiring a Service Centre Coordinator (UAE National) in Abu Dhabi to coordinate service operations. The role involves managing job progress, scheduling, customer communication, and documentation.
Key Skills for This Role
Responsibilities
- Coordinate incoming and outgoing service jobs within the Service Center
- Monitor job progress and update internal tracking systems
- Assist in scheduling service activities, manpower, and logistics
- Coordinate with customers regarding job status and delivery schedules
- Prepare service reports and delivery documents
- Monitor and manage inventory levels of consumables and spare parts
- Conduct daily toolbox talks and safety briefings
Requirements
- UAE National
- Experience in service coordination or similar role
- Strong organizational and communication skills
- Knowledge of HSE practices
Full Job Posting
Job Description
- Coordinate Service Centre operations as central point of contact.
- Ensure effective communication, seamless job execution, and customer satisfaction.
- Manage accurate documentation and operational excellence.
Responsibilities
- Coordinate incoming and outgoing service jobs.
- Monitor job progress and update tracking systems.
- Assist in scheduling service activities, manpower, and logistics.
- Coordinate with customers regarding job status and delivery schedules.
- Prepare service reports, delivery documents, and monitor invoicing.
- Participate in continuous improvement initiatives.
- Ensure documentation is accurate and complete.
- Monitor and manage inventory levels.
- Generate KPI reports and operational performance data.
- Support resource planning and workload forecasting.
- Prepare monthly timesheets and man hour booking in ERP.
- Conduct daily toolbox talks and safety briefings.
About Alfa Laval Middle East
- Regional arm of Alfa Laval, a Swedish multinational engineering company.
- Specializes in heat transfer, separation, and fluid handling technologies.
- Serves industries like energy, marine, food processing, water treatment, and chemicals.
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