Service Centre Coordinator (UAE National)
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Key skills for this role
About the Role
Alfa Laval is seeking a Service Centre Coordinator (UAE National) to coordinate service centre operations in Abu Dhabi. The role involves acting as a central point of contact between customers and internal stakeholders, ensuring effective communication, job execution, and documentation.
Key Skills for This Role
Responsibilities
- Coordinate incoming and outgoing service jobs within the Service Center
- Monitor job progress and update internal tracking systems
- Assist in scheduling service activities, manpower, and logistics
- Coordinate with customers regarding job status, delivery schedules, and documentation requirements
- Prepare service reports, delivery documents, and monitor invoicing
- Participate in continuous improvement initiatives
- Monitor and manage inventory levels of consumables, spare parts, and supplies
- Generate KPI reports and operational performance data
- Support resource planning by monitoring job pipelines and workload distribution
- Prepare monthly timesheets and man hour booking in ERP
- Conduct daily toolbox talks, safety briefings, and HSE awareness sessions
- Monitor housekeeping standards within the workshop
Requirements
- UAE National
- Coordination and communication skills
- Experience in service centre operations preferred
Full Job Posting
Job Description
- To coordinate Service Centre operations by acting as the central point of contact between customers and internal stakeholders, ensuring effective communication, seamless job execution, customer satisfaction, accurate documentation, and efficient management in operational excellence to ensure smooth
About Alfa Laval Middle East
- Alfa Laval Middle East is the regional arm of Alfa Laval, a Swedish multinational engineering company specializing in heat transfer, separation, and fluid handling technologies used across industries like energy, marine, food processing, water treatment, and chemicals.
Responsibilities
- Coordinate incoming and outgoing service jobs within the Service Center.
- Monitor job progress and update internal tracking systems.
- Assist in scheduling service activities, manpower, and logistics.
- Coordinate with customers regarding job status, delivery schedules, and documentation requirements.
- Prepare service reports, delivery documents, and monitor invoicing.
- Participate in continuous improvement initiatives to enhance service centre efficiency.
- Ensure all service centre documentation is accurate, complete, and maintained in accordance with company procedures and quality requirements.
- Monitor and manage inventory levels of consumables, spare parts, and service centre supplies.
- Generate KPI reports and operational performance data to support service centre management.
- Establish and participate in regular workload planning and forecasting meetings with Sales, P&A, Service Centre Manager, and other stakeholders.
- Support resource planning by monitoring job pipelines, workload distribution, and service centre capacity utilization.
- Prepare monthly timesheets and man hour booking in ERP for Service Centre personnel.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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