njoyn
Service Architect
CGI
GBR
Full-time
Mid
Hybrid
Discovered 2 weeks ago
ITIL
Free
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Position Description:
Help shape the future of IT services. As a Service Architect at CGI, you'll design innovative service solutions that improve user experiences, strengthen operations, and deliver measurable business outcomes. Working across major transformation programmes, you'll help clients modernise their IT services while influencing strategy, driving continuous improvement, and delivering lasting value. You'll have the freedom to shape solutions, collaborate with talented colleagues, and develop your career within a supportive environment where your ideas and expertise make a real difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus our share scheme (3.5% + 3.5% matching), making you a CGI Partner, not just an employee. We're committed to building an inclusive workplace where everyone can thrive, including members of the Armed Forces community. As a Gold Award holder of the Armed Forces Covenant, we're proud to support those who serve. This is a hybrid role.
Your future duties and responsibilities:
- You'll work with clients to design, assure, and continuously improve IT services that support business transformation and operational excellence. From shaping service strategies to supporting major service transitions, you'll play a key role in delivering successful outcomes while working alongside multidisciplinary teams. You'll also contribute to bids and advisory work, share your expertise with colleagues, and help grow CGI's service management capability. • Design end-to-end service solutions and service architectures. • Develop service transition plans for new and changing services. • Review and improve service management processes. • Partner with clients to define service requirements. • Assure service designs and provide expert guidance. • Drive continual service improvement using data and insight. • Support pre-sales activities and solution development. • Mentor colleagues and share best practice.
Required qualifications to be successful in this role:
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