Service Analyst
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Key skills for this role
Role Overview
Citigroup is seeking a Service Analyst to manage client relationships, handle customer inquiries, and ensure compliance with bank policies.
The role involves providing ongoing customer support, identifying opportunities for process improvements, and driving customer satisfaction and loyalty.
Strong customer service skills and knowledge of compliance and risk management are required.
Key Skills for This Role
Full Job Posting
Overview
Citigroup is seeking a Service Analyst to manage client relationships, handle customer inquiries, and ensure compliance with bank policies.
The role involves providing ongoing customer support, identifying opportunities for process improvements, and driving customer satisfaction and loyalty.
Strong customer service skills and knowledge of compliance and risk management are required.
Responsibilities
- Manage client relationships and handle customer inquiries.
- Provide ongoing customer support and ensure compliance with bank policies.
- Identify opportunities for process improvements and drive customer satisfaction.
- Ensure all work processes are executed in compliance with bank policies and procedures.
- Complete and follow-up documentation for client transactions and investment needs.
- Drive the bank's digitization strategy by preparing clients for digital engagement.
- Assess risk and ensure compliance with applicable laws and regulations.
Requirements
- Proven experience in client relationship management.
- Strong customer service skills.
- Knowledge of compliance and risk management.
- Ability to identify and implement process improvements.
- Proficient in data analysis and interpretation.
- Experience with automation tools and techniques.
- Familiarity with KYC/AML procedures.
Qualifications
- Proven experience in client relationship management.
- Strong customer service skills.
- Knowledge of compliance and risk management.
- Ability to identify and implement process improvements.
- Proficient in data analysis and interpretation.
- Experience with automation tools and techniques.
- Familiarity with KYC/AML procedures.
Skills
- Client relationship management.
- Customer service.
- Compliance and risk management.
- Process improvement.
- Data analysis.
- Automation.
- KYC/AML.
- Excel.
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