KYC Operations Intermediate Analyst

Role Overview

Risk and Control

• Manage risk and control activities, including information security, business continuity, and records management.
• Analyze risks and controls, identify root causes, and collaborate on mitigation solutions.
• Oversee situations that may create risk or legal liabilities for the organization.
• Support transparent escalation, management, and reporting of control issues.

KYC Reviews

• Review customer account profiles and conduct periodic KYC reviews.
• Verify that customer information and supporting documents are complete, accurate, and compliant with regulations and internal standards.
• Coordinate with Makers and Checkers to complete checklist requirements, KYC renewals, and remediation activities.
• Provide guidance on KYC queries, escalations, and documentation requirements.

Quality and Process Improvement

• Maintain high-quality review standards and support performance against quality assurance and pass-rate expectations.
• Drive adherence to regulatory, compliance, and operational risk requirements.
• Identify process improvement opportunities to enhance KYC efficiency, quality, and client experience.
• Support service delivery and productivity objectives.

Reporting and Stakeholder Support

• Develop and execute business plans within the area of responsibility.
• Develop compliance guidelines and monthly, quarterly, and other periodic risk and control reports.
• Provide subject matter expertise to internal and external teams as needed.
• Interface with internal and external audit teams regarding risk and legal liability situations.

Required Working Capabilities

• Operate with a limited level of direct supervision.
• Exercise independent judgment and autonomy.
• Act as a subject matter expert to senior stakeholders and team members.
• Assess risk while considering regulatory compliance, ethical conduct, and protection of clients and organizational assets.