Service Advisor - Motorcycle
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Key skills for this role
About the Role
Abdulla Al Masaood and Sons Group seeks a Service Advisor for its Harley-Davidson dealership in Dubai. The role involves managing end-to-end customer interactions, coordinating workshop operations, and driving service revenue.
Key Skills for This Role
Responsibilities
- Welcome customers in a professional, brand aligned manner
- Understand rider concerns and accurately capture service requirements
- Provide clear cost estimates (parts, labor, timelines) in AED
- Proactively update customers via calls/WhatsApp throughout the repair process
- Deliver bikes with full explanation of work completed
- Open and manage job cards using DMS systems
- Plan workshop loading based on technician skill levels and capacity
- Liaise daily with foreman/master technician for accurate diagnosis and timelines
- Ensure promised delivery times are met
- Upsell maintenance packages, wear and tear items, and genuine parts
- Promote seasonal campaigns
- Support service department monthly revenue targets
Requirements
- Minimum 2 years of experience as a Service Advisor in automotive or motorcycle industry
- Previous experience with premium or luxury brands, preferably within the UAE
- Excellent communication skills (English required; Arabic is a strong advantage)
- Strong customer handling skills with premium clientele
- Technical understanding of motorcycles, ideally cruisers or touring bikes
- Proficiency with DMS/job card systems and workshop coordination
- Valid UAE driving license (motorcycle license is a plus)
- Sales mindset with the ability to upsell without being pushy
- Prior experience in motorcycle aftersales or service campaigns
- Ability to work well under pressure in a fast paced environment
Full Job Posting
Role Overview
- As a Service Advisor, you will play a pivotal role in delivering a premium, transparent, and efficient service experience for Harley Davidson customers.
- You'll work in an ONSITE environment, managing end to end customer interactions, supporting seamless workshop operations, and contributing to service revenue objectives.
Responsibilities
- Welcome customers in a professional, brand aligned manner
- Understand rider concerns and accurately capture service requirements
- Provide clear cost estimates (parts, labor, timelines) in AED
- Proactively update customers via calls/WhatsApp throughout the repair process
- Deliver bikes with full explanation of work completed
- Open and manage job cards using DMS systems
- Plan workshop loading based on technician skill levels and capacity
- Liaise daily with foreman/master technician for accurate diagnosis and timelines
- Ensure promised delivery times are met
- Upsell maintenance packages, wear and tear items, and genuine parts
- Promote seasonal campaigns
- Support service department monthly revenue targets
Must have requirements
- Minimum 2 years of experience as a Service Advisor in automotive or motorcycle industry
- Previous experience with premium or luxury brands, preferably within the UAE
- Excellent communication skills (English required; Arabic is a strong advantage)
- Strong customer handling skills with premium clientele
- Technical understanding of motorcycles, ideally cruisers or touring bikes
- Proficiency with DMS/job card systems and workshop coordination
- Valid UAE driving license (motorcycle license is a plus)
Nice to have requirements
- Sales mindset with the ability to upsell without being pushy
- Prior experience in motorcycle aftersales or service campaigns
- Ability to work well under pressure in a fast paced environment
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