Service Advisor - General vacancy
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Key skills for this role
About the Role
Dilawri Group of Companies is seeking a Service Advisor for its Calgary location. The role involves welcoming customers, identifying vehicle repair needs, advising on maintenance, and coordinating repair orders.
Key Skills for This Role
Responsibilities
- Welcome customers and gather information to identify vehicle repair and maintenance work required
- Advise customers on maintenance schedules, explain importance of maintenance, sell services, and apply warranties
- Document and complete repair orders, verify customer and vehicle information, provide price estimates, and perform vehicle walk around
- Obtain pre authorization costs, parts availability, and payments
- Verify warranty coverage scope and obtain approvals
- Monitor work progress and keep customers informed
- Review CSI monthly score and day to day performance
- Utilize CDK and Dealer FX on all customer pay repair orders and accurately order parts
- Prepare and explain work and charges to customers
Requirements
- Minimum 2+ years of experience as a Service Advisor in the automotive industry
- Clear written and oral communication skills
- Excellent customer service focus
- Ability to interpret customers' vehicle problem descriptions
- Excellent organizational skills and ability to prioritize tasks
- Good understanding of brand, maintenance, and warranty requirements
- Computer literacy and ability to learn new programs
- Legally entitled to work in Canada
- Previous experience with CDK and/or Dealer FX is an asset
Full Job Posting
Position Overview
- We are looking for a Service Advisor to join our team at Dilawri Group of Companies Calgary. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.
Primary Duties And Responsibilities
- Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
- Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties.
- Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk around, checks vehicle history for open recalls and campaigns and provides customer with an expected time fr
- Obtain pre authorization costs, parts availability, and payments
- Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
- Review CSI monthly score and day to day performance
- Utilizes CDK and Dealer FX on all customers pay repair orders and accurately orders parts.
- Preparation and explanation of the work and charges to the customer.
- Other duties as assigned by management
Qualifications Required
- Have a minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
- Requires clear written and oral communication and a focus on excellent customer service.
- Must be able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Must be able to effectively deal with customers’ concerns or complaints.
- Good understanding of the brand, maintenance, and warranty requirements.
- Must be computer literate with an ability to use a variety of programs and learn new ones easily.
- Previous experience with CDK and/or Dealer FX is considered an asset
- Legally entitled to work in Canada.
About Dilawri
- Discounted employee vehicle purchase program
- Job specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
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