BDC Appointment Coordinator
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Key skills for this role
About the Role
Dilawri Group of Companies seeks a BDC Appointment Coordinator in Jeddah to coordinate appointments for multiple dealerships, ensuring timely customer contact and service prospecting.
Key Skills for This Role
Responsibilities
- Responsible for appointment coordination for multiple dealerships ensuring timely customer contact, service prospecting and assisting incoming service customers
- Identify and qualify customer opportunities for growth and improvement in the area of service and customer care
- Provide multiple levels of customer follow up through several call types and software applications
- Make 70+ service calls per day
Requirements
- Excel at customer service and enjoy contacting and assisting customers on the telephone
- Attention to detail to ensure all customer requests and information is correctly entered
- Ability to learn multiple software applications
- Focus on exceptional customer service
Full Job Posting
About the Role
- Responsible for appointment coordination for multiple dealerships insuring timely customer contact, service prospecting and assisting incoming service customers.
- Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.
- This role provides multiple levels of customer follow up through several call types and software applications.
- 70+ Service calls are required per day.
About You
- Excel at customer service and enjoy contacting and assisting customers on the telephone.
- Attention to detail to ensure all customer requests and information is correctly entered.
- Ability to learn multiple software applications.
- Focus on exceptional customer service
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