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Service Advisor
Fraserway RV
Edmonton, CAN
Full-time
Mid
Onsite
Discovered 1 weeks ago
service scheduling system
Free
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Key Skills for This Role
service scheduling system
Full Job Posting
Location
- Edmonton Dealership, BC Position Type: Full-Time, Regular
- If you’ve worked as a Service Advisor, Service Writer, or Shop Advisor in an automotive, truck, or RV service environment, this role will feel familiar—with the opportunity to work on recreational vehicles customers truly care about.
- We’re looking for a customer-focused Service Advisor who can confidently manage the service lane, communicate effectively with technicians, and keep customers informed from check-in to completion.
What You’ll Do
As a Service Advisor, you’ll act as the link between customers and the shop , ensuring smooth workflow, clear communication, and a high-quality service experience.
Your responsibilities will include:
Welcoming customers and accurately identifying service, maintenance, or repair needs
Scheduling service appointments and managing workflow using our service scheduling system
Creating, reviewing, and managing work orders with clear technician instructions
Communicating repair status, timelines, and approvals to customers
Coordinating with technicians and warranty teams to resolve issues efficiently
Reviewing completed work for quality and accuracy before vehicle release
Preparing and explaining estimates, recommendations, and service options
Closing work orders promptly and ensuring accurate invoicing and documentation
Why join our team
Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.
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