Assistant Service Manager

CORE COMPETENCIES

JOB DUTIES

• Adhere to the company’s Mission, Vision & Values
• Work with the Service Manager to ensure full collaboration between internal and external service advisors with all other departments and the tech team
• Hire, supervise and direct the operations/administration team
• Responsible for a safe and clean work environment
• Ensure that all service advisors, forklift operators, and detailers, regardless of experience, receive training and upgrading
• Conduct annual Performance Review Meetings
• Develop, implement, and maintain processes to raise our level of customer & employee satisfaction
• Resolve customer concerns
• Work closely with the Parts Manager to ensure on-time parts delivery and stocking levels are sufficient
• Work closely with the Special Order Parts team to ensure that all parts are ordered
• Work closely with the Sales Management team to ensure all units are ready for customer delivery and any after-sales issues are handled in a timely manner
• In coordination with the Service Manager: Setting and maintaining sales and profit objectives and maintaining service records Responsible for ensuring the profitable operation of the service department at maximum production while controlling costs, and maintaining good employee relationships
• Setting and maintaining sales and profit objectives and maintaining service records