Service Advisor - Automobile
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Key skills for this role
About the Role
MAHY Khoory is hiring a Service Advisor for their service center in Dubai. The role involves customer interaction, vehicle assessment, repair order management, and scheduling. Candidates need 1 year of dealer service center experience and must be native Arabic speakers.
Key Skills for This Role
Responsibilities
- Greet customers, listen to concerns, explain services, answer questions, and handle complaints with empathy
- Conduct visual inspections, perform road tests with customers, and use service history to recommend needed work
- Prepare detailed repair orders, including labor/part estimates, timeframes, and clear descriptions for technicians
- Communicate customer needs to mechanics and explain repair outcomes, costs, and timelines back to the customer
- Advise on maintenance, warranty, and potential cost savings; suggest additional services
- Book service appointments efficiently
Requirements
- Dealer service center experience: 1 year (Required)
- Native Arabic speaker (Required)
Full Job Posting
Role Overview
- We are looking to hire a Service Advisor for one of our service center.
Key Responsibilities
- Customer Interaction: Greet customers, listen to concerns, explain services, answer questions, and handle complaints with empathy.
- Vehicle Assessment: Conduct visual inspections, perform road tests with customers, and use service history to recommend needed work.
- Repair Order Management: Prepare detailed repair orders, including labor/part estimates, timeframes, and clear descriptions for technicians.
- Liaison: Communicate customer needs to mechanics and explain repair outcomes, costs, and timelines back to the customer.
- Sales & Up selling: Advise on maintenance, warranty, and potential cost savings; suggest additional services.
- Scheduling: Book service appointments efficiently.
Requirements
- Dealer service center: 1 year (Required)
- Native Arabic speaker (Required)
Compensation
- Pay: From AED6,000.00 per month
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