Service Advisor
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Key skills for this role
About the Role
Al Ghurair is looking for a Service Advisor to act as a liaison between customers and the service department in Abu Dhabi. The role involves communicating vehicle problems, advising on repairs, and coordinating with technicians.
Key Skills for This Role
Responsibilities
- Receive customers and attend to their vehicle problems and complaints
- Arrange for test drives to understand complaints and provide cost estimates
- Fill job cards with details and fix delivery dates considering spare parts availability
- Get approval for quotations and communicate to control room
- Ensure all repairs are carried out as per job card before committed delivery time
- Intimate and get prior approval from customer for any additional repairs
- Act as liaison between technician and customer
Requirements
- Diploma or Degree in Automobile or Mechanical Engineering
- 3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry
Full Job Posting
Job Description
- Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline and expressing customer concerns to service department.
- Displays exemplary customer service skills and a sales minded attitude.
Operational Responsibilities
- Receive the customers with smiling face and attend the customer by listing the nature of the problems, complaints, service required for the vehicle.
- Arrange for Test drive the vehicle to understand the complaints referred by the customer and give approx. cost of repair in terms of labor and parts.
- Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively.
- Getting approval of quotations and passing the message to control room to proceed with the repairs.
- Ensure all the repairs are carried out as per Job Card before committed delivery time.
- Intimating and taking prior approval from the customer for any repair not discussed earlier.
- Also, advising the customer's necessity of other repairs apart from the fault indicated by the customer.
- Maintain register for daily booking of vehicles and delivery time of vehicles for follow up.
- Arrange for LPO's and close the Job Cards without delay.
- Coordinate with floor in charge and follow up regularly with the delivery time.
- Taking decision to finalize the estimation with discount, advising customer based on the make model to spend, where viable.
Qualifications
- Diploma or Degree in Automobile or Mechanical Engineering.
- 3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry.
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