Service Advisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al Ghurair is seeking a Service Advisor in Abu Dhabi to act as the main point of contact for customers, ensuring efficient vehicle service. The role involves collecting customer concerns, coordinating with technicians, managing repair schedules, and building customer loyalty.
Key Skills for This Role
Responsibilities
- Collect as much information as possible on customers' concerns to help technicians fix the vehicle first time
- Update customer details during each visit
- Remind customers of previous highlighted repairs that may need attention
- Check to make sure repair parts and ordered parts are in stock
- Monitor repair time compared to promise time and update customer of any changes
- Ensure service history is up to date
- Serve as main point of contact for customers
- Receive service appointments in a timely manner
- Provide a warm welcome and promptly address any customer issues
- Maintain clear and regular communication with customer throughout maintenance visit
- Build strong relationship to ensure customer loyalty and retention
- Help customer prioritize urgent safety repairs over non safety repairs
Requirements
- Diploma or Degree in Automobile or Mechanical Engineering
- 3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry
Full Job Posting
Job Description
- Ensure that you collect as much information as possible on customers' concerns to help the tech fix the vehicle first time.
- Try not to say no to the customer; work out a way to find an alternative solution.
- Update customer details during each visit.
- Remind customers of previous highlighted repairs that now may need attention.
- Always check to make sure repair parts and ordered parts are in stock.
- Monitor the repair time compared to the promise time for updating the customer due to any changes.
- Ensure service history is up to date.
- This position will be the main point of contact for customers.
- Service appointments are received in a timely manner.
- Provide a warm welcome and promptly address any issues the customer may have.
- Maintain clear and regular communication with the customer throughout the maintenance visit.
- Start to build a strong relationship to ensure customer loyalty and retention.
Operational Responsibilities
- Receive the customers with smiling face and attend the customer by listing the nature of the problems, complaints, service required for the vehicle.
- Arrange for Test drive the vehicle to understand the complaints referred by the customer and give approx. cost of repair in terms of labor and parts.
- Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively.
- Getting approval of quotations and passing the message to control room to proceed with the repairs.
- Ensure all the repairs are carried out as per Job Card before committed delivery time.
- Intimating and taking prior approval from the customer for any repair not discussed earlier.
Qualifications
- Diploma or Degree in Automobile or Mechanical Engineering.
- 3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Ghurair
Executive - Sales
Riyadh, KSA
Al Ghurair is seeking a Sales Executive to increase sales volume and expand customer base in Saudi Arabia, focusing on new product introductions such as Ashok Leyland Trucks and ESCORTS Construction Equipments. The role
Officer - Marketing
Dubai, UAE
Al Ghurair Development is seeking a Marketing Officer to provide administrative and coordination support to the Marketing team. The role involves managing trackers, coordinating with Finance and Procurement, preparing re
Executive - Social Media & Community
Dubai, UAE
Al Ghurair is looking for an Executive - Social Media & Community to craft strong social messaging and build an engaged community. The role involves scheduling and posting content, managing community interactions across
Sheetfed Printer
Dubai, UAE
Al Ghurair is seeking a Sheetfed Printer to operate Komori, Heidelberg-XL, and Mitsubishi sheetfed presses with precision. The role requires strong knowledge in UV printing and flood coating, maintaining print consistenc
Foreman - Maintenance
Abu Dhabi, UAE
Al Ghurair seeks a Foreman for Facility Management to supervise MEP and civil maintenance activities in residential, commercial, and mixed-use facilities. The role involves leading a team of technicians, ensuring prevent
Manager - Training
Riyadh, KSA
Al Ghurair is looking for a Manager - Training to develop and execute technical training roadmaps aligned with business goals and OEM requirements. The role involves overseeing training delivery, managing budgets, and co
Officer - Quality Control
Abu Dhabi, UAE
Al Ghurair seeks a Quality Control Officer to ensure compliance with RTA and company standards. The role involves conducting daily quality checks, site inspections, and assisting drivers with operational issues. Requires
Executive - Marketing
Riyadh, KSA
Al Ghurair is seeking an Executive - Marketing to support brand and content execution, social media management, and digital campaign coordination for Exeed in Saudi Arabia. The role involves developing content briefs, ma
Executive - Sales
Riyadh, KSA
Officer - Marketing
Dubai, UAE
Executive - Social Media & Community
Dubai, UAE
Sheetfed Printer
Dubai, UAE
Foreman - Maintenance
Abu Dhabi, UAE
Manager - Training
Riyadh, KSA
Officer - Quality Control
Abu Dhabi, UAE
Executive - Marketing
Riyadh, KSA