Service Administrator

SUMMARY

Expected Salary range (gross/annual)

• $55,000 to $65,000 per year

DUTIES AND RESPONSIBILITIES

• Emphasis on providing a superior customer service experience; • Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department.
• Entering and processing Service orders from Shop and Field Service staff; Enter technician data for invoicing and purchase orders, help service Manager and Technicians. • Prepare service orders for Service Supervisor to review and approval within targeted timeframe; the teams check the service orders to see if the warranty is covered or not • Ensure customer accounts are in good standing before processing a Service order for assignment; work with the accounting department to see if the accounts are blocked or not, if blocked it is the accounting department that manages the situation; • Entering quotations, and various other documents; Verification of all information entered for the proper functioning of the billing • Liaison with customers for Service work; follow up with customers and all the related paper work • Maintain Service Dept. documentation; Classify documents for easy retrieval when needed • Perform other duties and projects as assigned by the Service Supervisor/Branch Manager.;