Field Technician

SUMMARY

Expected Salary range (

• per hour)
• $40.00 - $46.00 per hour

DUTIES AND RESPONSIBILITIES

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch; represent front line company, resolve clients problems
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work; Responsible for all aspects of assigned field service calls, including but not limited to: Proactive customer contact in order to properly identify machine faults; Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes; able to interpret it Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis; able to communicate with workers with training Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; time cards; what have done, job safety, put all information in the system Accurate and timely service report submissions (includes time cards); providing information on the repairs made on the machines, how long it took and information on the parts repaired Care and maintenance of assigned service vehicle and tools; to keep in good condition need to clean after work Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, and the log-books are working properly Effective, open and frequent communication with dispatch and office; up to date; inform them of my route, if necessary, they can give me other work that is next door.