Senior Visual Commercial - ZARA
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Key skills for this role
About the Role
Azadea Group is hiring a Senior Visual Commercial for ZARA in Doha to support commercial activities, ensure product display standards, and provide customer service. The role involves solving customer complaints, organizing commercial activities, monitoring sales budgets, and assisting with stock management.
Key Skills for This Role
Responsibilities
- Solve customer complaints in a timely manner, suggest solutions or escalate as appropriate
- Ensure activities are carried out efficiently including processing orders and addressing workflow blockers
- Organize various commercial activities while aligning with departmental managers to ensure adequate manpower
- Control and monitor section sales budget, drive sales, generate reports, propose action plans, and execute merchandising tasks (changing mannequin, prices, posters, pictures)
- Greet customers and ensure they are served by shop staff in a timely manner and in compliance with quality and customer service standards
- Assist in handling product placement to ensure effective stock management and availability
- Communicate sales plans and targets to the shop/department team, monitor performance, and suggest corrective actions
- Provide team members with necessary support such as training and development to maximize sales
Requirements
- Bachelor's degree in a related field
- Zero to two years of experience in Retail, or a similar role
- Fluency in English
- Proficiency in MS Office
- Proficiency in shop/stock management tools
Full Job Posting
About the Company
- AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 coun
Job Purpose
- The Senior Visual Commercial is responsible for supporting the section commercial activities and replacing the department manager when needed, to ensure the highest standards of product display, and customer service are achieved and maintained.
Responsibilities
- Solve customer complaints in a timely manner, suggest solutions or/and escalate them as appropriate.
- Ensure that activities are carried out in the most efficient manner including processing orders and addressing any items blocking the workflow.
- Organize various commercial activities while aligning with departmental managers in ensuring adequate manpower.
- Control and monitor the section sales budget such as driving sales, generating reports, proposing action plans, and executing all merchandising tasks (changing mannequin, prices, posters, pictures).
- Greet customers and ensures that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.
- Assist in handling the placement of products to ensure effective stock management and availability of products.
- Communicate sales plans and targets to the shop/department team, monitor performance on an ongoing basis, and suggest corrective actions when needed.
- Provide team members with the necessary support such as training and development to maximize sales.
Language & Technical Skills
- Fluency in English.
- Proficiency in MS Office.
- Proficiency in shop/stock management tools.
Education
- Bachelor's degree in a related field.
Experience
- Zero to two years of experience in Retail, or a similar role.
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