Floor Supervisor - Pierre Hermé
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Key skills for this role
About the Role
Azadea Group seeks a Floor Supervisor for Pierre Hermé in Abu Dhabi to ensure smooth restaurant operations. The role involves supervising staff, maintaining brand standards, and delivering excellent customer service.
Key Skills for This Role
Responsibilities
- Participate in restaurant opening and closing procedures
- Check merchandise and displays daily to maintain brand standards
- Conduct monthly inventory tasks for brand equipment
- Ensure proper uniform and personal hygiene cleanliness
- Greet customers, present menu, assist selection, and ensure satisfaction
- Handle customer bills, cases, and inquiries
- Delegate tasks, establish deadlines, oversee results, provide training
- Oversee staff adherence to brand's preparation techniques
Requirements
- Fluency in English; Arabic is a plus
- Proficiency in MS Office
- Food Safety Level Level two certification
- Technical degree in Hospitality Management or related field
- Three to five years of experience in F&B operations or similar role
Full Job Posting
Job Purpose
- The Floor Supervisor ensures smooth day to day restaurant operations according to brand standards and procedures.
Responsibilities
- Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines.
- Check merchandise and displays daily to maintain brand standards.
- Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
- Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
- Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
- Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
- Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
- Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
- Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.
Qualifications
- Fluency in English; Arabic is a plus.
- Proficiency in MS Office.
- Food Safety Level Level two.
- Technical degree in Hospitality Management, or a related field.
- Three to five years of experience in F&B operations, or a similar role.
Equal Employment Opportunity
- AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
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