Senior VIP Relationship Manager CIS
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Key skills for this role
About the Role
OKX is looking for a Senior VIP Relationship Manager to lead account management for VIP retail clients in the CIS region. The role involves nurturing relationships with key trading accounts, driving revenue growth, and collaborating with global teams.
Key Skills for This Role
Responsibilities
- Primary point of contact for a number of actively trading VIP clients
- Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries
- Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products
- Offer and manage VIP upgrades and various product configurations
- Responsible for the revenue growth from trusted accounts and scaling business partnership
- Actively contribute to the regional strategies that align with the overall company goals
- Support Product & Engineering lines for product development activities
- Active involvement in regional online and offline marketing activities and business events
- Comply with the company’s guidelines and practices
- Monitor competitor activity, analyze market trends, and provide insights to improve OKX VIP offerings
Requirements
- Account management experience in Cryptocurrency, Finance, FX, or any related space
- Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities
- Solid project management skills and the ability to manage multiple priorities and deadlines
- Strong analytical and problem solving skills and enthusiasm with a data driven approach
- Understanding of trading systems and API is a strong plus
- Open to business traveling to CIS, MENA, SEA or other regions if required
- Good communication skills and ability to collaborate with diverse and international internal teams and external partners
- Being fluent in English and native Russian is a must
Full Job Posting
Who We Are
- OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized applications.
- OKX is trusted by hundreds of large institutions and is backed by Proof of Reserves.
- The company is united by core principles: We Before Me, Do the Right Thing, and Get Things Done.
About The Opportunity
- The Relationship Manager / VIP Accounts Manager (CIS) leads account management efforts within the VIP retail program in the CIS region.
- The role involves working closely with regional and global growth teams, product and engineering teams, and Business Intelligence teams.
- The manager will proactively nurture and enhance relationships with local key trading accounts and VIP accounts.
What You’ll Be Doing
- Primary point of contact for a number of actively trading VIP clients.
- Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries.
- Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.
- Offer and manage VIP upgrades and various product configurations.
- Responsible for the revenue growth from trusted accounts and scaling business partnership.
- Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans.
- Support Product & Engineering lines for product development activities.
- Active involvement in regional online and offline marketing activities and business events.
- Comply with the company’s guidelines and practices.
- Monitor competitor activity, analyze market trends, and provide insights to improve OKX VIP offerings.
What We Look For In You
- Account management experience in Cryptocurrency, Finance, FX, or any related space.
- Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities.
- Solid project management skills and the ability to manage multiple priorities and deadlines.
- Strong analytical and problem solving skills and enthusiasm with a data driven approach.
- Understanding of trading systems and API is a strong plus.
- Open to business traveling to CIS, MENA, SEA or other regions if required.
- Good communication skills and ability to collaborate with diverse and international internal teams and external partners.
- Being fluent in English and native Russian is a must.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
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