Senior VDI Operations Engineer

SoftwareOne is a global provider of software and cloud solutions.

With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do.

We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape.

Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Are you passionate about delivering reliable and secure virtual desktop services that enable a seamless digital workplace experience?

Do you enjoy working with Citrix, VMware, and cloud technologies to optimise infrastructure performance and end-user productivity?

At SoftwareOne, we help organisations unlock business value through cloud, software, and digital workplace solutions.

We are looking for a Senior VDI Operations Engineer (Citrix & VMware) to join our global infrastructure team and support the delivery of secure, scalable, and high-performing virtual desktop services.

As a Senior VDI Operations Engineer , you will be responsible for supporting and maintaining enterprise Virtual Desktop Infrastructure (VDI) environments across Citrix, VMware, and Omnissa platforms.

You will work closely with global teams to ensure service stability, resolve complex technical issues, and contribute to continuous service improvement.

• Support, administer, and optimise Citrix and VMware VDI environments.
• Monitor, troubleshoot, and resolve infrastructure and service-related incidents.
• Manage Incident, Request, Change, and Problem records in line with ITIL processes.
• Support security compliance activities and remediation initiatives.
• Collaborate with infrastructure, security, networking, and operations teams.
• Contribute to operational documentation, runbooks, and knowledge-sharing initiatives.
• Participate in major incident management and service continuity activities
• Experience with Citrix Virtual Apps & Desktops (CVAD), Citrix Cloud, StoreFront, Studio, Director, and MCS.
• Strong knowledge of VMware vSphere, ESXi, vCenter, and Omnissa Horizon.
• Experience supporting Windows Server environments, Active Directory, DNS, DHCP, and Group Policy.
• Understanding of ITSM processes and ITIL-based service delivery.
• PowerShell scripting skills and an interest in automation.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication, collaboration, and documentation skills.
• Professional proficiency in English; German language skills are an advantage.