Associate Consultant - Azure

Key Responsibilities

• Manage and resolve incidents, requests, and escalations related to Microsoft Azure and Microsoft 365 services.
• Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.
• Troubleshoot complex issues across Azure infrastructure, Microsoft Entra ID, Exchange Online, and SharePoint Online environments.
• Collaborate with consultants, engineers, and support teams to ensure timely issue resolution.
• Support Azure services including Monitoring, Log Analytics, Backup, Networking, and platform administration.
• Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
• Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
• Contribute to knowledge-sharing initiatives, technical documentation, and continuous service improvement activities.
• Coach and mentor junior team members by sharing best practices and technical knowledge.
• Ensure all activities are delivered in accordance with established ITIL processes and customer SLAs.
• Experience supporting and administering Microsoft Azure and Microsoft 365 environments in a customer-facing technical role.
• Strong knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft 365 administration.
• Hands-on experience supporting Azure services including Monitoring, Log Analytics, Backup, and Networking.
• Understanding of identity and access management, authentication, cloud security, and hybrid cloud environments.
• Knowledge of Active Directory, Windows Server administration, and core infrastructure technologies.
• Strong analytical, troubleshooting, communication, and customer service skills with the ability to work effectively in a collaborative global team.