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Senior Technical Support Engineer - Windows

Intertec Systems
Dubai, UAE
Fulltime
Senior
3 months ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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**Job Title:** Senior Technical Support Engineer - Windows

**Job Purpose:** To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

**Qualification:** Bachelor of Engineering in IT or related fields

**Certification**: Professional Certification in Server domain (MCSE/MCSA), Microsoft Azure Associate, VMware Certified Professional (VCP), ITIL (Minimum Foundation Level), Excellent understanding of IT Service Management and underlying Processes.

**Experience:** Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.

Responsibilities

  • Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
  • Solid understanding and experience of Mail flow in an enterprise environment.
  • Troubleshoot and optimize IIS web servers for high availability and performance.
  • Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
  • Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
  • Enforce strong security practices and standards across all systems.
  • Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
  • Develop and execute Power Shell or similar scripts for process automation and task scheduling.
  • Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
  • Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
  • Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
  • Conduct root cause analysis and implement long-term solutions.
  • Collaborate with cross-functional teams to design and implement infrastructure solutions.
  • Knowledge on Microsoft SQL Server
  • Excellent communication skills and customer service ethos.

• SCCM And Patch Server Management

  • Active Directory
  • Microsoft Exchange

• Office 365 Management

  • Automation through BMC True sight Server Automation and Manage Engine
  • VM Management
  • Backup Management‍
  • Excellent communication.
  • Problem Solving.
  • Interpersonal Skills.
  • Planning and organization.
  • Flexibility & dedication toward the work.
  • Conflict Resolution
  • Critical Thinking

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