Senior Technical Support Engineer

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here. * As at 30 June 2026 The Role We are looking for a Senior Technical Support Engineer to join the Tech Support team in London to ensure the stability, performance and smooth operation of business-critical systems across both front and back-office functions. The role involves conducting root cause analysis, proactively resolving recurring issues and driving continuous improvement through process optimization, workflow enhancements and automation. In addition to leading non-BAU initiatives and project work, the role also acts as a key escalation point between Tech Support and senior stakeholders, while also mentoring and supporting the development of engineers across the team. Role Responsibilities Provide advanced troubleshooting and resolution for issues relating to Windows, macOS, VDI and mobile devices, including management through SCCM, Jamf, and Intune. Act as a key escalation point and liaison between Tech Support and 3rd line engineering teams, coordinating with SMEs to drive complex issues to resolution. Provide advanced troubleshooting and resolution of network and connectivity issues. Serve as a primary escalation and communication channel between Tech Support and key business stakeholders, ensuring effective engagement and issue management. Diagnose and resolve complex software and hardware escalations, providing technical guidance, expertise and support to colleagues as required. Develop, document and implement processes, workflows and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents. Contribute to non-BAU activities and project delivery, including technical escalations, VIP support, and service improvement initiatives. Provide technical leadership, coaching, and mentorship to engineers within the team, promoting knowledge sharing and best practices. Participate in the on-call support, providing coverage during weekends and bank holidays as required. Key Competencies Proven experience in a fast-paced technical support environment, with a strong focus on user experience. Analytical mindset with expertise in root cause analysis.