Senior Technical Support Engineer

Qualifications

• 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
• Strong hands-on experience with:
• Microsoft Azure
• Windows Server and desktop environments
• Networking and connectivity troubleshooting
• APIs, integrations, SSO, and OAuth
• Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.
• Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.
• Calm, customer-focused, and effective when managing critical or high-impact incidents.
• This role does not require travel
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements ).

Ideal Candidate

Certifications (Strongly Preferred)

What we offer

• A great Team and culture – please see our colleague video .
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
•  About Bentley Systems
• Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer

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