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Senior Technical Program Manager

Scribd, Inc.
Ottawa, CAN
Full Time
Senior
Hybrid
2 weeks ago
Technical Program ManagementAIData AnalyticsBusiness SystemsPaymentsRisk Management
Free

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Technical Program ManagementAIData Analytics
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About The Team And Role

  • The TPM team owns frameworks and programs that drive how Engineering, Product, Design, and Analytics (EPDA) organization plans, prioritizes, and executes.
  • As a Senior TPM, you will own program strategy and execution across two pillars: payments, risk, identity, security, and accounting systems; and reporting, experimentation, and data products.
  • You will drive the roadmap across both pillars and use AI to design better ways of running programs.

What You Will Do

  • Act like an owner: Be an owner of program strategy and execution across Data & Analytics and Business Systems pillars.
  • Build relationships: Work closely with stakeholders at every level, from engineers to e staff.
  • Drive strategy: Dive deep into the how and why of your programs, developing plans that connect day to day execution to where these pillars need to go.
  • Be a leader: Act as a leader within the TPM team; identify opportunities to collaborate, share what works, and coach teammates.
  • Lead beyond your pillars: Contribute to cross company processes like yearly planning.
  • Own the complexity: Drive multiple complex cross functional programs simultaneously and create scalable frameworks.
  • Manage timelines: Lead delivery timelines, proactively identify risks and create mitigation strategies.
  • Measure success: Propose success metrics for yourself and your programs, and identify when metrics are at risk.
  • Build to move faster: Use AI and lightweight tooling to reduce coordination tax.
  • Improve how we work: Identify and drive process improvements at team and cross team level.

You Have

  • 5+ years of experience in a TPM, program management, operations, or equivalent role at a technology company.
  • Track record of operating independently, leading through ambiguity, and navigating complex organizational dynamics.
  • Structured approach to work, paired with judgment to know when to add or remove process.
  • Experience partnering closely with data or business systems teams (e.g., analytics, experimentation, data platform, payments, risk, identity, or financial systems).
  • Strong familiarity with the software development process, working with product and engineering teams from roadmapping through delivery.
  • Experience working directly with engineers, product managers, analysts, and other subject matter experts.
  • Hands on experience using AI in your work and a clear point of view on how it changes program management.
  • Experience using data to identify problems and communicate solutions.
  • Ability to work and partner successfully across multiple functions.
  • Excellent communication and interpersonal skills.
  • Exceptional attention to detail and ability to understand and articulate the big picture.
  • Distinctive problem solving and analytical skills.

Bonus Points

  • Worked in or alongside payments, risk, fraud, or fintech teams.
  • Partnered with data science, data modeling, or analytics engineering teams.
  • Understands the A/B testing and experimentation process, from design through analysis.
  • Comfortable enough in a data warehouse or BI environment (e.g., Databricks, Looker, or Statsig) to answer your own questions.

Compensation

  • Base pay range in Canada: CAD 130,000 CAD 172,500.
  • Position also eligible for competitive equity ownership and comprehensive benefits package.

Benefits At Scribd, Inc.

  • Scribd Flex (flexible work model)
  • Comprehensive health, dental, and vision coverage
  • Mental health support and disability coverage
  • Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
  • Paid parental leave and family support benefits
  • Retirement matching and employee equity
  • Learning and development programs and professional growth opportunities
  • Wellness and home office stipends
  • Complimentary access to Scribd, Inc. suite of products
  • Enterprise access to leading AI tools

Workplace

  • Scribd Flex empowers employees to choose workstyle and location, with occasional in person attendance required.
  • Primary residence must be in or near one of the listed cities in US, Canada, or Mexico.

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