Senior Team Leader - Last-Mile Delivery Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
PROVEN seeks a Senior Team Leader to oversee a cluster of Team Leaders managing last-mile delivery riders across the UAE. You will mentor team leads, analyze performance data, conduct site visits, and act as escalation point.
Key Skills for This Role
Responsibilities
- Manage and mentor a cluster of approximately 6 Team Leaders across multiple dark store locations
- Consolidate, analyze and review daily/weekly performance data across all managed teams (OPD, attendance, on time delivery, failed deliveries)
- Conduct regular site visits across Dubai, Sharjah, and Abu Dhabi to support Team Leaders and riders on the field
- Identify underperforming teams or individuals and put corrective action plans in place
- Act as the senior escalation point for issues Team Leaders cannot resolve (rider disputes, escalations, major fleet/bike issues)
- Coordinate with HR/Administration on Team Leader hiring, onboarding, and performance evaluation and development plans
- Ensure consistent implementation of safety protocols, uniform standards, and conduct guidelines across all teams
- Support the Operations Manager with reporting, planning for new rider deployment waves, and resource allocation
- Lead training refreshers and capability building sessions for Team Leaders
Requirements
- Bachelor’s degree in a relevant discipline
- 2–3 years of experience in field operations management, including at least 1 year supervising team leads/supervisors (multi site experience preferred)
- Proven track record as a Team Leader (or equivalent) within UAE last mile delivery operations
- Valid UAE driving license is required
- Strong English communication skills
- Proficient with spreadsheets and reporting tools to track performance across multiple teams
- Calm, organized and solution oriented with the ability to develop and coach Team Leaders to hit targets consistently
Full Job Posting
About the Role
- A Senior Team Leader is required to oversee a cluster of Team Leaders managing last mile delivery riders across the UAE.
- The person will be the link between front line Team Leaders and the Operations Manager driving consistency across sites, coaching Team Leaders to hit their numbers, and stepping in on the issues that go beyond a single team.
Key Responsibilities
- Manage and mentor a cluster of approximately 6 Team Leaders across multiple dark store locations.
- Consolidate, analyze and review daily/weekly performance data across all managed teams (OPD, attendance, on time delivery, failed deliveries).
- Conduct regular site visits across Dubai, Sharjah, and Abu Dhabi to support Team Leaders and riders on the field.
- Identify underperforming teams or individuals and put corrective action plans in place.
- Act as the senior escalation point for issues Team Leaders cannot resolve rider disputes, escalations, major fleet/bike issues.
- Coordinate with HR/Administration on Team Leader hiring, onboarding, and performance evaluation and development plans.
- Ensure consistent implementation of safety protocols, uniform standards, and conduct guidelines across all teams.
- Support the Operations Manager with reporting, planning for new rider deployment waves, and resource allocation.
- Lead training refreshers and capability building sessions for Team Leaders.
Requirements
- Bachelor’s degree in a relevant discipline.
- 2–3 years of experience in field operations management, including at least 1 year supervising team leads/supervisors (multi site experience preferred).
- Proven track record as a Team Leader (or equivalent) within UAE last mile delivery operations.
- Valid UAE driving license is required.
- Strong English communication skills.
- Proficient with spreadsheets and reporting tools to track performance across multiple teams.
- Calm, organized and solution oriented with the ability to develop and coach Team Leaders to hit targets consistently.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at PROVEN
Sales Consultant
Dubai, UAE
PROVEN is hiring an experienced Sales Consultant in Dubai for B2B business development and consultative selling of workforce solutions. The role requires 8-10 years of B2B sales experience, strong negotiation skills, and
Marketing Director (Automotive)
Jeddah, KSA
A prominent automotive group in Jeddah seeks a Marketing Director to lead marketing strategy, brand management, and integrated campaigns. The role requires 10+ years of marketing experience including senior leadership in
Sales Director (Automotive)
Jeddah, KSA
PROVEN is seeking a Sales Director for a prominent automotive group in Jeddah, Saudi Arabia. The role involves leading sales strategy, managing showroom operations, and driving business growth. Requires 10+ years of auto
Project Manager (Saudi national )
Jeddah, KSA
A leading technology solutions company seeks an experienced Project Manager to oversee planning, execution, and delivery of technology projects in Jeddah. The role requires a strong technical background, 8+ years in tech
Software Operator
Jeddah, KSA
PROVEN is seeking a Software Operator for a client in Jeddah to support the operation, monitoring, and maintenance of software applications. Requires a Bachelor's degree in a related field and minimum 3 years of experien
Senior Programmer / Systems Designer
Jeddah, KSA
PROVEN is seeking an experienced Senior Programmer / Systems Designer to lead the analysis, design, development, and enhancement of enterprise information systems. The role requires strong technical expertise in software
Senior Data Engineer
Jeddah, KSA
PROVEN is seeking a Senior Data Engineer in Jeddah to design, build, and maintain scalable data solutions. The role requires 5+ years of experience in data engineering, strong database skills, and the ability to collabor
Business Development Manager
Jeddah, KSA
PROVEN is seeking a Business Development Manager for a client in Jeddah to drive sponsorship and exhibition revenue for events and conferences. The role involves securing new business, managing client relationships, and
Sales Consultant
Dubai, UAE
Marketing Director (Automotive)
Jeddah, KSA
Sales Director (Automotive)
Jeddah, KSA
Project Manager (Saudi national )
Jeddah, KSA
Software Operator
Jeddah, KSA
Senior Programmer / Systems Designer
Jeddah, KSA
Senior Data Engineer
Jeddah, KSA
Business Development Manager
Jeddah, KSA