Senior Specialist Operations
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Key skills for this role
About the Role
Innocap seeks an experienced Senior Specialist for Platform Operations to oversee operational service delivery for assigned clients, manage client communications, and mentor junior team members.
Key Skills for This Role
Responsibilities
- Oversee operational service delivery for assigned clients, ensuring adherence to service level agreements and established processes
- Manage client and hedge fund manager communications regarding the Innocap operating model, onboarding, and liquidation
- Provide expert support to clients and internal teams in resolving operational issues
- Allocate tasks to junior team members and facilitate cross training to enhance team capabilities
- Develop deep expertise in Innocap’s proprietary technology and lead initiatives for its continuous improvement
- Support senior management in executing the strategic vision and advancing the team’s objectives
- Mentor and coach team members, equipping them with the necessary tools and guidance for success
- Ensure comprehensive documentation of all client processes
- Foster collaborative relationships with leaders across departments to establish an effective, integrated operating model for assigned clients
Requirements
- University degree in finance or related field
- Seasoned experience in operations and middle office functions and supporting complex operational control frameworks
- Remarkable interpersonal skills with a proven track record of being client focused and delivering outstanding client service
- Demonstrated leadership qualities along with a proactive, positive, and adaptable approach to work
- Excellent presentation skills and capacity to address client questions and requests
- Experience in problem solving and decision making roles
- Ability to think and act proactively, and to multi task in a stimulating environment
Full Job Posting
About Innocap
- Innocap is the leading Dedicated Managed Account Platform (DMAP) globally, with over US$125 billion on the platform and more than 530 employees.
- The Platform Operations team performs complex funds reconciliations, margin & OTC collateral management, and OTC derivatives settlement.
Key Responsibilities
- Oversee operational service delivery for assigned clients, ensuring adherence to service level agreements and established processes.
- Manage client and hedge fund manager communications regarding the Innocap operating model, onboarding, and liquidation.
- Provide expert support to clients and internal teams in resolving operational issues.
- Allocate tasks to junior team members and facilitate cross training to enhance team capabilities.
- Develop deep expertise in Innocap’s proprietary technology and lead initiatives for its continuous improvement.
- Support senior management in executing the strategic vision and advancing the team’s objectives.
- Mentor and coach team members, equipping them with the necessary tools and guidance for success.
- Ensure comprehensive documentation of all client processes.
- Foster collaborative relationships with leaders across departments to establish an effective, integrated operating model for assigned clients.
Primary Qualifications & Skills
- University degree in finance or related field.
- Seasoned experience in operations and middle office functions and supporting complex operational control frameworks.
- Remarkable interpersonal skills with a proven track record of being client focused and delivering outstanding client service.
- Demonstrated leadership qualities along with a proactive, positive, and adaptable approach to work.
- Excellent presentation skills and capacity to address client questions and requests.
- Experience in problem solving and decision making roles.
- Ability to think and act proactively, and to multi task in a stimulating environment.
Job Details
- Role Level: Not Applicable
- Work Type: Full Time
- Country: United Arab Emirates
- City: Abu Dhabi
- Job Function: Management
- Company Industry/Sector: Financial Services
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